JASHANDEEP J
Mohali
Summary
Results-driven Dispatch Coordinator with expertise in optimizing daily operations and managing staff scheduling and service workflows. Skilled in inventory management and vendor relations, ensuring compliance with operational standards. Effectively addresses customer inquiries and complaints, enhancing satisfaction. Utilizes dispatch systems to monitor fleet movements, optimize routes, and promptly resolve service interruptions.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Assistant general manager & Dispatch operations
BDS GROUPS
Werribee South, VIC
07.2019 - 12.2025
- Directed daily operations for BDS GROUPS across staff, service, and workflow priorities.
- Supervised scheduling, attendance, and shift coverage for front-line team members.
- Monitored inventory levels and supply orders while coordinating with vendors to meet store requirements.
- Reviewed reports, cash handling, and operational records, ensuring compliance and accuracy to support operational integrity.
- Resolved customer issues and escalated concerns with clear, timely communication.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Met business targets with streamlined operations strategies.
- Coordinated daily dispatch schedules and prioritized urgent service requests.
- Assigned drivers, routes, and equipment based on availability and workload.
- Communicated updates with customers, drivers, and supervisors throughout shifts.
- Monitored calls, status changes, and service interruptions using dispatch systems.
- Resolved delivery delays, route issues, and schedule conflicts quickly.
- Documented trip details, incident notes, and service records accurately.
- Utilized computer systems to locate addresses and calculate estimated arrival times.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Monitored the dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Maintained logs of all incoming calls and assigned tasks.
- Answered customer requests with information about product availability, shipping information and status updates.
- Verified driver credentials prior to assigning them a route or task.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Developed and managed staff schedules, optimizing service coverage to meet operational demands.
- Tracked service workflows and re-prioritized tasks based on operational needs.
- Organized and updated service records, reports, and related documentation.
Sales manager
Impact motors
Melton
04.2017 - 02.2019
- Handled customer complaints with professionalism, resolving issues promptly to maintain high levels of customer trust and loyalty.
- Engaged with customers to identify needs and enhance service satisfaction.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers to fully understand requests and address concerns.
- Resolved customer complaints with professionalism, maintaining trust and loyalty through prompt solutions.
- Organized staff schedules, managing leave requests and ensuring adequate coverage during peak times to maintain service standards.
- Utilized exceptional customer service skills to create a welcoming atmosphere for visitors.
- Managed customer flow to improve experience, ensuring clients received timely attention and support.
- Utilised exceptional customer service skills to create welcoming atmosphere for visitors.
- Organised staff schedules, managing leave requests and ensuring adequate coverage during peak times to maintain service standards.
- Handled customer concerns and escalated major issues to the supervisor.
- Assisted team by taking on extra responsibilities during busy periods. to aid team success.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Met schedule using excellent planning and coordination skills.
Education
Masters of journalism and mass communication - Journalism
Curtin university
PerthBachelor of Arts - Journalism
Curtin university perth
PerthCertificate IV - Automotive Mechanical Diagnosis
Brighton Institute of Technology
Melbourne, AustraliaCertificate III - Light Vehicle Automotive Mechanics
Brighton Institute of Technology
Melbourne, AustraliaSkills
- Dispatch coordination
- Service Order Management
- Route planning
- Service Scheduling
- Inventory control
- Vendor relations
- Operations oversight
- Workflow optimization
- Safety compliance
- Compliance Management
- Incident reporting
- Quality Assurance
- KPI monitoring
- Performance Management
- Staff recruitment
- Staff scheduling
- Staff supervision
- Employee training
- Coaching
- Team Leadership
- Workforce Management
- Customer Service
- Customer engagement
- Escalation Handling
- Problem solving
- Conflict Resolution
- Communication Skills
- Monitoring
- Quality control
- Risk assessment
- OH&S Compliance
- Relationship management
- Negotiation
- Strategic thinker
- Operational analysis
- Vehicle inspection
- Workshop Management
- Report Preparation
- Supply chain management
- Service excellence
- Service excellence
- Risk assessment
- Staff recruitment
- Dispatch coordination
- Staff scheduling
- Inventory control
LANGUAGES
English: C2 Proficient, Hindi: C2 Proficient, Punjabi: C2 Proficient
HOBBY AND INTERESTS
English: C2 Proficient, Hindi: C2 Proficient, Punjabi: C2 Proficient
Languages
English
Proficient
C2
Hindi
Proficient
C2
Punjabi
Proficient
C2
Timeline
Assistant general manager & Dispatch operations
BDS GROUPS
07.2019 - 12.2025
Sales manager
Impact motors
04.2017 - 02.2019
Masters of journalism and mass communication - Journalism
Curtin university
Bachelor of Arts - Journalism
Curtin university perth
Certificate IV - Automotive Mechanical Diagnosis
Brighton Institute of Technology
Certificate III - Light Vehicle Automotive Mechanics
Brighton Institute of Technology