Jashanpreet Kaur
Calgary
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Client Advisor
Royal Bank of Canada
Calgary
09.2022 - Current
- Collaborated with cross-functional teams to develop strategies for achieving desired outcomes from client interactions.
- Developed relationships with clients through regular communication and follow-up.
- Implemented new processes to streamline operations and improve efficiency.
Barista
Starbucks
08.2019 - 04.2022
- Courteous, knowledgeable and empathetic to the customers' inquiries.
- Lead and model the customer experience standards to meet the Company's image.
- Displaying knowledge of product, company policies and doing the brand communication.
- Handle cash and record customers' orders information accurately.
- Resolve customer complaints efficiently and quickly as they come up.
Administrative Services Assistant
Fulton and Company LLP
09.2021 - 03.2022
- Supporting a team of 3 lawyer groups, assisting them with their deals.
- Answering phones and taking messages, responding to email queries.
- Filing legal paperwork and performing general administrative duties.
- Typing accurately, preparing and maintaining accounting documents and records.
- Coordinating office activities and operations to secure efficiency and compliance to company policies.
- Creating and updating records and databases with personnel, financial and other data.
Team Member
Chopped Leaf
01.2021 - 03.2021
- Participation in continuous tasking, for instance, prepping meals, taking temperatures, preparing meals, working on catering orders, etc.
- Maintain and clean the store when needed.
- Adhere to food safety procedures.
Shift Supervisor
Tim Hortons
08.2017 - 05.2018
- Assisting the Store Manager for achievement of daily sales goals.
- Overseeing the development of talent while managing the day-to-day activities.
- Building high performing teams and providing individual and team feedback and recommendations to the manager.
- Delegation of tasks and continued training of team members.
Education
Associate of Arts Degree -
Thompson Rivers University
Kamloops, BC06.2020
High School Diploma -
DAV Public School
India03.2015
Skills
- Customer service
- Organizational skills
- Interpersonal skills
- Problem-solving skills
- Team support
- Initiative
- Fast-paced environment
- Verbal communication
- Written communication
- Interpersonal relationships
- Credibility
- Trusted advisor
- Word proficiency
- PowerPoint proficiency
- Excel proficiency
Hobbies and Interests
- Creative Pursuits
- Outdoor activities
- Volunteering
- Reading
- Cooking
References
- Karanvir Singh, Branch Manager, Royal Bank of Canada, 250-299-5675, Karanvir.singh@rbc.com
- Alana Rose Greffard, Shift Supervisor, Starbucks, 250-574-3014
Languages
English
Proficient
C2
Punjabi
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
Client Advisor
Royal Bank of Canada
09.2022 - Current
Administrative Services Assistant
Fulton and Company LLP
09.2021 - 03.2022
Team Member
Chopped Leaf
01.2021 - 03.2021
Barista
Starbucks
08.2019 - 04.2022
Shift Supervisor
Tim Hortons
08.2017 - 05.2018
Associate of Arts Degree -
Thompson Rivers University
High School Diploma -
DAV Public School