Jashanpreet kaur
Kharar
Summary
Customer service and quality assurance professional with 5+ years of experience in customer support and BPO operations, including high-volume query handling, complaint resolution, quality monitoring and performance improvement. Skilled in maintaining customer satisfaction, supporting first-contact resolution, analysing quality metrics, providing actionable feedback and communicating professionally with customers and teams.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Quality Assurance
Alorica Private Limited
Mohali
01.2022 - 06.2025
- Monitored customer interactions and quality performance to identify service gaps, recurring issues and improvement opportunities.
- Analysed quality metrics and performance data to generate actionable insights and support continuous improvement initiatives.
- Provided constructive feedback to agents to improve communication, process adherence, customer handling and overall service quality.
- Supported consistent customer experience standards while maintaining strong attention to detail and accuracy.
Customer Support Executive
Bajaj Service
Ludhiana
10.2019 - 12.2021
- Handled 2,500+ customer interactions monthly through empathetic communication, active listening and effective issue resolution.
- Managed customer queries and complaints while maintaining customer satisfaction and working toward first-contact resolution.
- Worked efficiently in a high-volume environment while maintaining professionalism, accuracy and service standards.
Education
Senior Secondary - Commerce
Garden Valley International School
01.2016
Skills
- Active Listening
- Patience
- English Communication
- Time Management
- Customer Focus
- Problem Solving
- Complaint Handling
- Quality Monitoring
- Performance Feedback
- Customer Relationship Management
- Multicultural Teamwork
- Professional Communication
- Attention to Detail
- Live Chat Support
- Complaint Resolution
- CRM (Zendesk / Salesforce)
- Customer Query Management
- Quality Metrics & Performance Analysis
Languages
English
Hindi
Punjabi
Custom Section
Jashanpreet kaur
Timeline
Quality Assurance
Alorica Private Limited
01.2022 - 06.2025
Customer Support Executive
Bajaj Service
10.2019 - 12.2021
Senior Secondary - Commerce
Garden Valley International School