JashbirKaur Dhamoon
Kopri Colony
Summary
Dynamic Client Manager with a proven track record at Bizmatics, excelling in client relationship management and analytical problem-solving. Successfully developed strategies that enhanced customer loyalty and satisfaction. Adept at collaborating with cross-functional teams to implement process improvements, ensuring compliance and quality in medical billing operations.
Overview
7
7
years of professional experience
Work History
Client Manager
Bizmatics
03.2023 - Current
- Company Overview: U.S.-based medical billing company.
- Monitoring clients' accounts to ensure satisfaction and implement new strategies to achieve goals.
- Collaborating closely with internal departments to ensure seamless service, and successful outcomes.
- Weekly and monthly meetings are conducted with clients for account reviews, and presented recommendations to improve performance.
- Resolved any concerns or issues in a timely manner.
- Assessed client needs, and drafted plans and proposals to accomplish goals.
- U.S.-based medical billing company.
- Developed strategies for increasing customer loyalty by understanding their expectations and preferences.
- Developed and maintained strong relationships with clients to ensure satisfaction.
Senior Quality Analyst
Health Prime Solutions
02.2022 - 02.2023
- Company Overview: U.S.-based medical billing company.
- Conduct sessions with the associates to resolve their queries, and give them feedback.
- Interaction with the client on a weekly basis for data review.
- Maintaining an Excel sheet of the data that has been worked on by the associates, along with the audited data.
- Preparing a PPT presentation summary for an overall review for the client and team.
- Performed root cause analysis of reported defects and developed corrective action plans accordingly.
- Prepared reports summarizing quality inspection activities, results, trends, findings, conclusions, and recommendations.
- Conducted internal audits of production facilities to ensure compliance with safety regulations and industry standards.
Quality Analyst
GEBBS HEALTHCARE SOLUTIONS
01.2018 - 02.2022
- Company Overview: U.S.-based medical billing company.
- Maintaining an Excel sheet of associates regarding medical bills.
- Responsible for maintaining client data (submitting daily, weekly, and monthly reports).
- Responsible for follow-up and interaction with the client as per process requirements.
- Responsible for interacting with associates and meeting client expectations.
- To audit the inventory worked on by the associates, which is provided by the client.
- U.S.-based medical billing company.
- Collaborated with cross-functional teams to develop and implement process improvements.
- Provided thorough documentation on all quality control activities and results.
Education
B.Com -
Guru Nanak Khalsa College of Arts, Science & Commerce
01.2018
H.S.C -
Guru Nanak Khalsa College of Arts, Science & Commerce
01.2015
S.S.C -
People's Education Society English Medium High School
01.2013
Skills
- Knowledge of accounts
- Analytical skills
- Problem solving
- Organizational ability
- Written communication skills
- Verbal communication skills
- Willingness to learn
- Client relationship management
- Time management
- Internet proficiency
Languages
- English
- Hindi
- Marathi
- Punjabi
References
Will be provided on request.
Hobbies and Interests
- Cooking
- Reading
- Dancing
- Exploring new places
- Learning new activities
Disclaimer
I hereby declare that the information here is the truth of my knowledge.
Personal Information
- Date of Birth: 10/23/97
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Activities
- Playing Games
- Interacting with people
Timeline
Client Manager
Bizmatics
03.2023 - Current
Senior Quality Analyst
Health Prime Solutions
02.2022 - 02.2023
Quality Analyst
GEBBS HEALTHCARE SOLUTIONS
01.2018 - 02.2022
B.Com -
Guru Nanak Khalsa College of Arts, Science & Commerce
H.S.C -
Guru Nanak Khalsa College of Arts, Science & Commerce
S.S.C -
People's Education Society English Medium High School
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