Jashmine P

• Configured and maintained Salesforce platform including user accounts, profiles, permission sets, workflows, and flows.
• Ensured SOX compliance by monitoring access controls, maintaining audit trails, and resolving SOD conflicts.
• Partnered with auditors to provide walkthroughs, evidence, and risk documentation.
• Gathered requirements, translated into Salesforce configurations and flow diagrams.
• Built compliance dashboards and reports in Salesforce and Power BI.
• Collaborated with cross-functional teams (POs, BAs, Developers) to manage backlog and risks.

• Company Overview: Virtual Internship
• Completed a 1-month Full Stack Development Internship (10th July 2025 - 10th Aug 2025).
• Developed projects including Google Drive Clone, Bird Journal App, and Task Management modules.
• Worked with JavaScript, TypeScript, React, Node.js, Prisma, PostgreSQL, and Firebase.
• Implemented authentication, storage, and relational database schemas.
• Received Certificate of Completion and Letter of Recommendation for outstanding performance.
• Virtual Internship

• Converted incidents into ADO items and tracked them across sprints.
• Provided governance updates, collaborated with stakeholders, and supported SOX audit reporting.
• Facilitated meetings (SteerCo, UAT, Sprint Reviews) and supported release management.
• Documented risk/process flows and ensured SLA compliance.

• Utilized online job boards and social media for candidate sourcing.

• Managed customer service team to enhance support and resolve issues effectively.

• Facilitated workshops on communication, teamwork, and emotional intelligence.
• Scheduled classes based on availability of classrooms, equipment or instructors.
• Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.

Tools: MS Office, Finacle, Profunds Software, HP Service Manager 9.x Client: Axis, India

• Authorized CMS instruments and processed PDC transfer cheques within cut-off times using Finacle and Profunds
• Resolved L1 & L2 infrastructure and administration incidents in HP SM, ensuring SLA compliance
• Approved weekly maintenance changes on Axis servers and monitored HP SM services
• Coordinated with managers and stakeholders for technical assistance and issue resolution
• Managed software and hardware licenses in HP SM, creating and relating License CIs
• Led team meetings, shared updates, and managed a 20-member team, distributing tasks evenly
• Handled escalation management in a critical banking environment
• Created user and admin guides for HP SM, CMS, and Profund
• Assisted in implementing new software, preparing reports, spreadsheets, and presentations
• Resolved conflicts quickly between employees, clients, and vendors
• Coordinated the integration of Finacle and CMS software