JASH SHIBU
Summary
Results-driven relationship builder and client-service professional with a proven track record across reservations, front-desk operations, night auditing, and hotel technology business development. Highly skilled at identifying client needs, handling complex negotiations, and turning everyday guest interactions into revenue-generating, up-sell opportunities. A natural communicator and team player who excels at managing high-value relationships, solving pain points on the spot, and consistently driving pipeline growth and long-term client loyalty.
Overview
4
4
Languages
9
9
years of professional experience
Work History
Account Manager / Business Development Manager
Meta Hotel Technology LLC
11.2023 - Current
- Managed and developed relationships with hotel and hospitality clients, understanding their operational needs and business requirements.
- Supported software sales and business development activities across the hospitality sector.
- Identified potential business opportunities and followed up with prospective clients to support sales growth.
- Conducted product presentations and explained hotel technology solutions based on individual client requirements.
- Maintained regular communication with existing and prospective clients throughout the sales process.
- Coordinated with clients to understand challenges and recommend suitable software solutions.
- Prepared and shared product information, quotations, proposals, and other sales-related materials.
- Handled client inquiries and provided timely follow-up to ensure a smooth sales experience.
- Assisted in negotiating requirements, pricing discussions, and commercial terms with prospective clients.
- Maintained accurate records of leads, prospects, client interactions, and ongoing business opportunities.
- Worked closely with internal teams to coordinate product demonstrations, client requirements, and implementation-related activities.
- Monitored sales leads and followed up consistently to convert prospects into potential business opportunities.
- Supported client on boarding and maintained relationships after the initial sale to encourage long-term business partnerships.
- Built a strong understanding of hotel operations and the role of technology in improving efficiency and guest services.
- Contributed to business development strategies aimed at expanding the company's presence within the hospitality industry.
Guest Service Agent – Night Shift In-Charge
Royal M Hotel & Resort
Fujairah, United Arab Emirates
06.2022 - 10.2023
- Managed front-desk and guest-service operations during night shifts, acting as the primary point of contact and resolving escalated customer concerns independently to maintain high service standards.
- Handled guest check-ins, check-outs, inquiries, and complex room assignments, ensuring seamless service delivery and high satisfaction for late-arrival and VIP guests.
- Performed comprehensive night auditing and executed the system night run, systematically reviewing daily transactions, balancing operational records, and verifying room revenue accuracy.
- Coordinated cross-departmentally with housekeeping, security, and maintenance teams to swiftly resolve overnight issues and ensure smooth, continuous property operations.
- Prepared detailed shift updates, financial variance logs, and handover documentation for the incoming morning management team to ensure zero operational gaps.
Reservation Agent – Evening Shift In-Charge
Al Bahar Hotel & Resort
Fujairah
03.2021 - 05.2022
- Advised guests on travel options and booked stays within stated budgets.
- Checked accommodation availability, processed payments, and issued booking confirmations promptly.
- Resolved booking problems, managed amendments, cancellations, and responded to guest inquiries.
- Promoted relevant services and packages, supporting front-desk check-in and check-out.
- Maintained booking and payment records while prioritising tasks during peak periods.
- Used PMS: wish.net.
- Supported Al Bahar Hotel & Resort, Fujairah as a 5-star property front office representative.
Guest Service Agent
Bab Al Qasr Hotel (Millennium 5-star property)
Abu Dhabi
09.2020 - 03.2021
- Performed check-in/check-out and delivered guest service.
- Handled guest queries, disputes, and complaints; escalated matters to the Front Office Manager when required.
- Oversaw VIP arrivals and departures and coordinated guest needs, transport, and supplies.
- PMS: OPERA
Reservation Agent
Millennium Place Dubai Marina Hotel (4-star property)
Dubai Marina
02.2020 - 09.2020
- Managed online and telephone reservations and verified payment information.
- Registered guests and provided information on room availability, rates, and amenities.
- Responded professionally to complaints and maintained booking/payment records.
- PMS: OPERA
Guest Service Agent
Royal Rose Hotel (5-star property)
Abu Dhabi, United Arab Emirates
07.2018 - 01.2020
- Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
- Direct guests to rooms and provide clear guidance for efficient access.
- Update guest records and reservation systems accurately to protect personal data.
- Developed strong rapport with regular guests, recognising their preferences for personalised service.
- Issued room keys, explained hotel amenities, and provided guests with local area information.
Mystery Caller
Ventures Middle East (Real Estate)
09.2017 - 12.2018
- Mystery Caller — Ventures Middle East (Real Estate)
Data Entry
First Abu Dhabi Bank (FAB)
01.2018 - 02.2018
- Bank Merging Project
- Data Entry — First Abu Dhabi Bank (FAB), Bank Merging Project
Education
Bachelor of Commerce (B.Com) -
Bharathiar University
Grade XII & XI -
Emirates Future International Academy
Abu Dhabi, UAESkills
- Guest relations and front desk operations
- Reservations management
- Night auditing and run
- Hotel software sales
- Client relationship management
- Conflict resolution strategies
- Communication skills
- Team coordination
- Multitasking abilities
- Team Coordination
- Multitasking
- Customer relationship management
- Account management
- Excellent communication
- Team leadership
Custom
- OPERA PMS
- WISH.NET PMS
- Avaya Telephone Management Software
- PROTEL Telephone Management Software
- Windows
- Unix/Linux
Languages
English
Proficient
C2
Arabic
Intermediate
B1
Hindi
Advanced
C1
Malayalam
Proficient
C2
Declarations
I hereby declare that the above cited particulars are true to the best of my knowledge and belief.
Jash Shibu
Timeline
Account Manager / Business Development Manager
Meta Hotel Technology LLC
11.2023 - Current
Guest Service Agent – Night Shift In-Charge
Royal M Hotel & Resort
06.2022 - 10.2023
Reservation Agent – Evening Shift In-Charge
Al Bahar Hotel & Resort
03.2021 - 05.2022
Guest Service Agent
Bab Al Qasr Hotel (Millennium 5-star property)
09.2020 - 03.2021
Reservation Agent
Millennium Place Dubai Marina Hotel (4-star property)
02.2020 - 09.2020
Guest Service Agent
Royal Rose Hotel (5-star property)
07.2018 - 01.2020
Data Entry
First Abu Dhabi Bank (FAB)
01.2018 - 02.2018
Mystery Caller
Ventures Middle East (Real Estate)
09.2017 - 12.2018
Bachelor of Commerce (B.Com) -
Bharathiar University
Grade XII & XI -
Emirates Future International Academy