Jashwanth Bokkasum

Achievements/Tasks

• Consistently acknowledged for exceptional performance during peak times
• Trained new associates and assisted during major escalations
• Maintained knowledge of current sales promotions and new product releases.
• Offered suggestions to improve processes related to customer service activities.
• Performed additional duties as assigned by management team.
• Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
• Evaluated performance metrics from existing processes to recommend improvements in product quality.

Achievements/Tasks

• Involved in multiple audit cycles for enterprises of moderate scale spanning three years
• Proficient in managing tax-related returns including ITRs and TDS
• Processed a high volume of client returns amidst peak filing times
• Exposed to both internal and external auditing.
• Prepared financial statements in accordance with Generally Accepted Accounting Principles.
• Managed accounts payable and receivable processes to ensure timely payments of invoices.
• Created spreadsheets using Microsoft Excel for tracking expenses, revenue, assets, liabilities.
• Participated in audits conducted by external auditors ensuring compliance with all applicable laws and regulations.