Jashwini Dadiga

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Shadowed database personnel to learn new methods to achieve job duties.
• Developed polished visualizations to share results of data analyses.
• Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
• Presented reports to clients and teammates regarding project progress and results.
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
• Mapped current business and operational processes and recommended areas for improvement.

· Enhancement of the revenue and profitability of the center as per, or surpassing the budgeted target

· Ensure optimum operational efficiency of centre by coordinating with various functional leaders to achieve target

· Operational growth & profitability by maximize internal & external customer satisfaction

· Accountable for Process Streamlining, end to end business, clinical, manpower administration and operational issues pertaining to centre in line with organizational objectives

· Improving patient flow/ loyalty by enhancement of overall patient satisfaction index via inculcating a patient friendly culture

· Improving productivity of employees (clinical & non clinical) and thereby Centre’s growth through enhanced internal customer engagement

· Enhanced efficiency of the Centre by ensuring excellence in business processes

· High patient loyalty and retention through effective marketing, cross referrals within Centre.

· Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

· Worked closely with business team to identify issues and used data to propose solutions for effective decision making.

· Improved data accuracy, viability, and value by improving and streamlining processes regarding data flow and data quality.

· Process Implementation

· Quality Assurance and accreditations (NABH and ISO)

· Time motion study

· Feedback analysis

· Training of employees