Strategic Product Leader with over 8 years of experience across global financial services and mobility tech, driving platform innovation, real-time data integration, and customer-centric product development. Proven expertise in streamlining onboarding journeys, launching high-impact data products and and delivering data-backed insights. Adept at leading Agile teams, defining product roadmaps, and aligning technical capabilities with business goals. Currently leveraging data platform product management experience at Citi to deliver scalable solutions for global payments.
Overview
8
8
years of professional experience
Work History
Senior Risk analyst
Citigroup
01.2022 - Current
Real-Time Account Validation: Reduced payment errors by 40% through real-time validation of payee and business accounts using a bank-backed database of over 4 billion identity records.
Simplified Consumer Enrollment: Streamlined the customer registration process into three steps, increasing enrollment rates by 15% and reducing onboarding time by 25%.
Boosted customer satisfaction by 30% by enabling real-time payment tracking, payment history visibility, and seamless preference updates through an intuitive portal.
Supplier Enrollment Optimization: Spearheaded co-branded outreach campaigns, achieving a 25% increase in supplier adoption and improving payment cycle efficiency by 30%.
Enhanced Supplier Transparency: Improved supplier satisfaction scores by 20% by deploying a branded self-service portal that enabled real-time payment tracking and customizable payment preferences.
Delivered a branded self-service portal for claims, refunds, and payouts, achieving a 35% reduction in customer support queries and a 20% faster resolution time for payments.
Senior Executive
Jammu and Kashmir Bank
01.2021 - 11.2021
Oversaw the development and enhancement of payment processing systems, including integrations with third-party payment gateways and financial institutions.
Collaborated with engineering teams to define technical requirements and ensure seamless integration with existing infrastructure and APIs for a creation of digital application.
Refined payment paths and reduced transaction obstacles using A/B trials and user research, which resulted in a 20% increase in conversion rates.
Analyst
Citigroup
08.2017 - 01.2021
Played a pivotal role in Citi's payment businesses' strategy and analytics team, contributing to the successful onboarding of 16 new markets onto the unified digital payments platform, resulting in a USD 2.4 billion increase in sales and USD 300 million annual revenue growth.
Led the conceptualisation and regional rollout of innovative lending product Buy Now Pay Later (BNPL), in partnership with Indian Fintech Paytm, yielding USD 134 million and USD 20 million in annual revenue respectively within the first year of launch.
Management Trainee
(CRISIL) S&P Global
02.2017 - 08.2017
Drove the execution of product lifecycle processes for lending products, including market research, competitive analysis, planning, roadmap development, requirements development, and product launch.
VICE PRESIDENT IT TECHNOLOGY INFRASTRUCTURE GLOBAL DESKTOP ASSET MANAGEMENT at CITIGROUPVICE PRESIDENT IT TECHNOLOGY INFRASTRUCTURE GLOBAL DESKTOP ASSET MANAGEMENT at CITIGROUP