Jaskaran Singh
Noida
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
Certification
Work History
Chat Representative
Concentrix Daksh Services India PVT.LTD
Gurgaon
09.2021 - 01.2022
- Followed up on customer issues to ensure satisfaction was achieved.
- Responded promptly to customer complaints in a professional manner.
- Adhered to company policies and procedures when responding to customer inquiries.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Identified and escalated priority issues as needed.
Education
Grade 12th - PCM
Ryan International School
Noida07-2021
Bachelor of Computer Applications - Software Engineering
Amity University
Noida01-2028
Skills
- Conflict resolution
- Analytical thinking
- Time management
- Attention to detail
- Customer service
- Technical support
- Client communication
Certification
BCA, In Progress
Timeline
Chat Representative
Concentrix Daksh Services India PVT.LTD
09.2021 - 01.2022
Grade 12th - PCM
Ryan International School
Bachelor of Computer Applications - Software Engineering
Amity University
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