Jaskiran Kaur
Delhi
Summary
Knowledgeable professional with many years of experience supporting HR department daily operations and administration. Reliable, trustworthy and efficient when handling sensitive and confidential situations with tact, professionalism and diplomacy. Well-versed in recruiting, phone interviews, screening, and reference checks.
Operations leader with track record in driving efficiency and productivity. Known for strategic planning, process optimization, and effective resource management. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, project management, and continuous improvement. Trusted to deliver high-quality outcomes in dynamic environments.
Overview
6
6
years of professional experience
Work History
Operation Manager
Alpha1 IT
01.2024 - Current
- Working closely with the MD & CEO, and acting as an EA to him.
- Managing travel and calendar of CEO as and when required.
- Looking after day-to-day office admin operations.
- Looking after the accounts and backend operations (i.e., PO, logistics management, vendor negotiations, implementation assistance).
- Managing vendor registration and managing NDA Documents.
- Working on Government E-marketplace and filling tenders.
- Working as HR recruiter and helps to fill the open position within the organization.
- Managing all the office supplies and petty cash.
- Coordination and management between vendors, customer, and internal stakeholders.
- Maintaining the cost sheet and preparing it as and when required.
- Handling and passing on all the necessary communication to management as and when required.
Senior Guest Service Executive (Ops)
Vatika Business Centre
01.2022 - 12.2023
- Closely working with Business Centre Operations to ensure high level of Customer Satisfaction and Retention
- End to End Pantry Management and Housekeeping Management of the Business Premises
- Support Staff Attendance management
- Support Staff Attendance management Communication and Coordination with Clients,Vendors and Internal Teams
- Assist in preparing presentations and reports as and when required
- Organize and manage document in Physical and Electronic Format
- Oversee day-to-day operations of the Business Centre
- Managing Office Supplies and Inventory management, i.e (Pantry, Housekeeping and Stationery)
HR & Admin Assistant
Vidyamantra EduSystems Pvt Ltd
03.2021 - 12.2021
- Worked as an HR Recruiter to fill the vacated positions, i.e Non-IT
- Also worked as HR Executive and looking after the Payroll Processing, Attendance and LeaveManagement of all Employees, Complete On-boarding and Relieving Formalities,Coordinating with Consultant for Compliance checking, Letter Allotment
- Also handling the Office Admin Duties by providing support to Admin Supervisor whenever isneeded
MomsCo
08.2020 - 01.2021
- Worked with the Customer Care Team of MomsCo near about 5 months in the blendedenvironment, wherein we need to answer customer queries via phone, e-mail, chat
- Making Calls to customer for Un-delivered Orders either to confirm for re-attempting orCancellation
- Making calls for customer feedbacks about products and their overall shopping experience
AVES Shopping Network Pvt Ltd
06.2019 - 05.2020
- Worked with the Aves Shopping Network Private Limited with their Customer Care Teamfor near about 11 months initially started from Inbound calls
- After that moved to process the manual refunds to those customers whose items arereturned to us
- Also worked with First level of Escalations Desk in my work span with AVES
Education
Post Graduate in Human Resource -
IGNOU
B.Com - Commerce
Delhi University
Secondary School Certificate -
CBSE Board
01.2016
Higher Education Certificate -
CBSE Board
01.2014
Skills
- Propose and implement plans
- Operations management
- Good knowledge of Microsoft Office Suite
- Operational excellence
- Administrative Skills
- Multi-tasking
- Maintaining files
- Human resources administration
- Office Administration
Languages
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Punjabi
Bilingual or Proficient (C2)
Disclaimer
I, hereby, declare that all the above-mentioned facts and information are true to the best ofmy knowledge. If given me a chance, I will be an asset to your organization. I shall be solelyresponsible for any discrepancy found in the information provided above.
Timeline
Operation Manager
Alpha1 IT
01.2024 - Current
Senior Guest Service Executive (Ops)
Vatika Business Centre
01.2022 - 12.2023
HR & Admin Assistant
Vidyamantra EduSystems Pvt Ltd
03.2021 - 12.2021
MomsCo
08.2020 - 01.2021
AVES Shopping Network Pvt Ltd
06.2019 - 05.2020
B.Com - Commerce
Delhi University
Secondary School Certificate -
CBSE Board
Higher Education Certificate -
CBSE Board
Post Graduate in Human Resource -
IGNOU