Jaskiran Kaur
Delhi
Summary
Strategic leader with 17 years of experience in Human Resources and Operations, excelling in managing comprehensive HR functions and large-scale business operations. Expertise spans diverse industries such as real estate, telecommunications, and e-commerce, with a focus on employee development and organizational restructuring. Achievements include implementing scalable HR systems that resulted in 0% unplanned attrition and significant improvements in retention and productivity. Proven ability to drive cultural transformation and enhance employee engagement through data-driven strategies and high-performing team development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr Manager HR
Khalsa Jobs
06.2025 - Current
- Executed recruitment initiatives to attract top talent for diverse roles.
- Designed training programs to enhance employee skills and productivity.
- Collaborated with management to streamline operational efficiency and workflows.
- Facilitated cross-departmental meetings to align strategic goals and objectives.
- Managed a team of 10+ employees by providing guidance, setting performance targets, and monitoring progress.
- Conducted regular performance appraisals to deliver feedback on work performance.
- Organized team meetings to review business results and communicate ongoing priorities.
Manager HR
Metro Buildtech Construction LLP
Delhi
08.2020 - 05.2025
- Responsible for the entire lifecycle management of employees across the key functions to drive ongoing people initiatives.
- HR Department Setup & Policy Development: Developed the HR department from the ground up, establishing core policies, workflows, and employee benefits to support scalable and compliant HR operations.
- Employee Relations & Engagement: Led employee relations efforts to foster a positive, transparent, and productive work environment. Acted as a point of contact for addressing employee concerns, grievances, and conflict resolution while ensuring adherence to organizational policies and labor laws. Facilitated prompt and fair resolution of issues through structured investigation processes, one-on-one interventions, and manager coaching.
- Talent Acquisition: As a strategic advisor to the Leadership team, I translate business plans into talent priorities and ensure the recruitment of the right talent aligned with the organization’s mission.
- Performance Management: Designed, implemented, and managed the end-to-end performance management process to drive a culture of accountability, continuous feedback, and results alignment. Coordinated goal-setting cycles, mid-year and annual performance reviews, and facilitated calibration sessions with leadership to ensure fair and consistent evaluations.
- Culture Building: Playing a pivotal role in cultivating and molding organizational culture, I spearhead an array of strategies and initiatives. These include crafting HR policies and procedures, fostering internal talent promotion, maintaining transparent communication, recognizing and rewarding talent, and facilitating feedback mechanisms are integral to my approach.
- Client Management (HR Service Delivery): Managed end-to-end HR service delivery for both internal stakeholders and external clients. Addressed and resolved grievances with a focus on service excellence, maintaining high satisfaction levels by ensuring that HR operations were aligned with business goals and timelines.
Assistant Manager HR
Kochar Infotech Private Limited
Amritsar
08.2016 - 06.2020
- Provided strategic and operational support to 800+ employees across various work groups, bridging gaps between operational expectations and employee understanding to achieve common goals.
- Culture Building: Developed a people-oriented organizational culture emphasizing collaboration, continuous improvement, high performance, and quality.
- Performance Management: Facilitate collaboration between managers and employees to set clear, measurable goals. Ensure individual goals contribute to departmental and organizational strategies.
- Policy & Procedures: Offered guidance and interpretation on HR policies and standards, effectively managing ER issues using sound judgment in resolution.
- Survey & Feedback: Conducted employee pulse surveys and led employee relations strategies to drive satisfaction, retention, and a positive work environment.
- Onboarding & Off boarding: Managed end-to-end onboarding and off boarding processes, ensuring smooth transitions and full compliance with local labor laws.
Assistant Manager Operation
Kochar Infotech Private Limited
Amritsar
01.2008
- Started career as a Technical Support Executive and steadily progressed to Assistant Manager, overseeing end-to-end operations across multiple high-impact projects.
- Led strategic workforce planning, ensuring optimal staffing and resource utilization across functions.
- Drove execution of key performance indicators (KPIs) and met service level agreements (SLAs).
- Managed client relationships and deliverables with a focus on quality, timeliness, and operational excellence.
- Played a critical role in enhancing team performance, streamlining processes, and aligning operational goals with business objectives.
Education
PGDM -
IGNOU
B.Com -
Guru Nanak Dev University
Skills
- Talent management and acquisition
- Employee engagement and retention
- HR compliance and policy
- Onboarding and exit interviews
- Leadership development
- Grievance handling
- Payroll and benefits coordination
- Learning and development
- Client management
Certification
• Certified in Platform Skills Training
• Certified in Team Leader Skill Development Program (TLDP1 & TLDP2)
• OnTrac Leadership Development Program
• Certified in Team Leader Skill Development Program (TLDP1 & TLDP2)
• OnTrac Leadership Development Program
Accomplishments
- Received the “Manager of the month” award twice, in 2015 and 2016, from the Site head of Kochartech Company, in recognition of highest leads with Quality
- Achieved a significant milestone with a best performance by achieving highest performance and quality and awarded by client itself
- Coordinated Successful HR events/Engagement initiatives improving Employee Satisfaction score
- Designed and implemented performance appraisal frameworks with clear KRAs/KPIs.
- Launched employee engagement programs that improved retention by 35%
Timeline
Sr Manager HR
Khalsa Jobs
06.2025 - Current
Manager HR
Metro Buildtech Construction LLP
08.2020 - 05.2025
Assistant Manager HR
Kochar Infotech Private Limited
08.2016 - 06.2020
Assistant Manager Operation
Kochar Infotech Private Limited
01.2008
PGDM -
IGNOU
B.Com -
Guru Nanak Dev University