Jaskirat Singh
Greenwood,IN
Summary
Dynamic professional with a proven track record at Aadvanced Limousines, excelling in scheduling and complaint resolution. Adept at updating accounts and prioritizing tasks, I consistently delivered exceptional service and resolved discrepancies efficiently. My strong organizational skills and attention to detail ensure smooth operations and customer satisfaction.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
CSR/Dispatcher
Aadvanced Limousines
07.2022 - 07.2025
- Schedule limousines and black car service. Assign chauffeurs to the trips. Helping customers make adjustments if needed. Speaking with affiliates to help schedule their in town rides.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered prompt service to prioritize customer needs.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
Machine Operator
KYB Americas Corporation
05.2015 - 06.2020
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
Package Handler
Fedex Hub
11.2012 - 12.2014
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed safety regulations to maintain safe work environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Stored and secured packages in designated areas to prevent damage and theft.
Education
No Degree -
Ivy Tech Community College of Indiana
Indianapolis, IN05-2014
High School Diploma -
Whiteland Community High School
Whiteland, IN05-2012
Skills
- Account updating
- Scheduling
- Complaint resolution
- Task prioritization
- Clerical support
- Coordination
- Call management
- Product sales
- Data entry
- Delivery scheduling
- Money handling
- Critical thinking
- Multi-task management
- Payment processing
- Appointment scheduling
- Dispute resolution
- Refunds processing
- Live chat support
- Customer relations
- Sales closing
- Customer service
- Inbound and outbound calling
- Email management
- Researching
Timeline
CSR/Dispatcher
Aadvanced Limousines
07.2022 - 07.2025
Machine Operator
KYB Americas Corporation
05.2015 - 06.2020
Package Handler
Fedex Hub
11.2012 - 12.2014
No Degree -
Ivy Tech Community College of Indiana
High School Diploma -
Whiteland Community High School