Jasleen Kaur
Summary
Seeking a position of an employee which will help me to explore myself fully and realize my potential that will utilize my strong dedication to company's development skills and my abilities. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
6
6
years of professional experience
Work History
TECHNICAL ADVISOR I, M365
Sherweb
Bangalore
06.2023 - 12.2023
- Assisted clients over the meetings and calls - on any technical-related queries related to Admins' Microsoft accounts and their end users.
- Software-related issues.
- Pre-purchase inquiries, etc.
TECHNICAL SUPPORT REPRESENTATIVE
Adobe
Noida
02.2022 - 01.2023
- Assisting the clients on calls and chats for any Adobe Software-related concerns, be it technical or non-technical.
- General pre-purchase and related queries.
- Remote sessions, deploying software.
SENIOR REPRESENTATIVE, OPERATIONS
Concentrix Daksh Services
Gurgaon
05.2021 - 01.2022
- Assisted clients for any technical and non-technical issues related to Facebook, Instagram and Whatsapp Ads.
- Provided support to the customers and Brand owners on calls for anything and everything related to Meta.
CUSTOMER SERVICE ASSOCIATE
Accenture
Gurgaon
09.2020 - 04.2021
- Process: Verizon (3.5 months) (Worked as a Customer Service Associate) (Blend)
- Telecom
- Then worked with Calvax management
LEAD TECHNICAL SUPPORT ASSOCIATE
Teleperformance
Gurugram
11.2017 - 10.2020
- Assisted users on calls and chats for technical issues related to SanDisk and Western Digital drives.
- Also provided support to the customers for replacement of the drives and pre-purchase inquiries.
- Took tickets as well in order to join the customers at the meeting for a general demo of the Sandisk and Western Digital products.
Education
B.A HONOURS - Honours
Mata Sundari College For Women
01.2016
Skills
- Good typing speed
- Good knowledge of computers (OS, MS Office)
- Good knowledge of windows troubleshooting
- Good command over English language
- Responsible
- Creative
- Flexible
- Adaptable to teamwork
- Customer Service
- Leadership
- Product Knowledge
- Call Management
- Inbound and Outbound Calling
- Appointment Scheduling
- Product Sales
- Complaint resolution
- Scheduling
- Customer Education
- Customer Relations
- Follow-up skills
- Typing proficiency
Personal Information
- Father's Name: S. Trilochan Singh
- Mother's Name: Jaswinder Kaur
- Date of Birth: 09/15/94
- Nationality: Indian
- Marital Status: Single
Roles And Responsibilities
- Identifying hardware and software solutions
- Troubleshooting Windows issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Maintaining connect with the customers to quickly get to the root cause of their problem
- Providing support in the form of procedural documentation and managing multiple cases at a time
Languages
- English, C2
- Hindi, C2
- Punjabi, C2
Extracurricular Activities
Member of a president team at college level Coordinated various events at college level Creative art including painting and crafts
Hobbies and Interests
- Traveling
- Exploring new places
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
TECHNICAL ADVISOR I, M365
Sherweb
06.2023 - 12.2023
TECHNICAL SUPPORT REPRESENTATIVE
Adobe
02.2022 - 01.2023
SENIOR REPRESENTATIVE, OPERATIONS
Concentrix Daksh Services
05.2021 - 01.2022
CUSTOMER SERVICE ASSOCIATE
Accenture
09.2020 - 04.2021
LEAD TECHNICAL SUPPORT ASSOCIATE
Teleperformance
11.2017 - 10.2020
B.A HONOURS - Honours
Mata Sundari College For Women
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