JASLEEN KAUR
New Delhi
Summary
Motivated and detail-oriented professional with a strong background in administration, customer service, and data analysis. Equipped with a post-graduation in advanced professional accounting and a keen interest in psychology, I offer a unique blend of analytical and interpersonal skills essential for human resource roles. Proven ability to manage onboarding processes, coordinate interdepartmental communication, support training initiatives, and create data-driven reports. Seeking to leverage administrative experience and a passion for people operations in Human Resources position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Liaison
AIR INDIA SATS
New Delhi
07.2024 - Current
- Preparing daily, weekly, and monthly reports based on flight data for various stakeholders, and creating presentations based on the analyzed flight data, trends, and key performance indicators (KPI).
- Assisting new employees in their on boarding procedure of acquiring their aerodrome passes and
- Ensuring that existing employees' aerodrome passes are renewed on time.
- Acting as the point of contact between various internal departments, such as operations, HR, and others.
- training for ensuring smooth communication.
- Maintaining and updating the master control number register for tracking purposes, and ensuring that it aligns with relevant flight data records.
- Using flight data to identify operational patterns, highlight areas of improvement, and provide actionable insights in the reports.
- Collecting and organizing daily flight data on arrivals, departures, delays, cancellations, and other operational metrics.
- Ensuring that all flight data is accurate, up-to-date, and consistent with internal and external reporting requirements.
- Preparing warning letters for employees based on their performances, attendance, or any other policy violations.
- Managing the nominations for initial and recurrent training programs for staff.
Customer Service Representative
TELEPERFORMANCE
North York
10.2022 - 02.2023
- Managed incoming and outgoing emails, invoice distribution, and collaborating with cross-functional teams for product development and quality assurance.
- Provided timely and accurate technical support via calls, chats, and email, and kept a record of customers' information within the company’s database.
- Ensured that the MIS associated with each product is correct, and responding to clients' and vendors' issues, and escalating it when required.
- Assisted customers with online orders, returns, and exchanges, and helping with restocking and checking inventory shortages.
- Processed clients' requests, account transfers, deposits, and refunds.
Accounts and Executive Assistant
COMM-IT PVT. LTD
New Delhi
01.2019 - 11.2021
- Managed calendars, scheduled and organized meetings, conferences, and coordinated travel arrangements.
- Maintained time sheets, ordering office supplies, and performing other managerial and operational functions.
- Reviewed and processed purchase requisitions, order adjustments, deliveries, and followed up on the same.
- Entered new orders, maintained clients' logs, and prepared a detailed email report for the client upon request.
- Provided accounting assistance in accounts payable, accounts receivable, invoices, and handling accounts.
- Monitored deadlines associated with projects managed by GM ensuring timely completion.
- Prepared, edited, and proofread documents, like correspondence, presentations, and reports.
- Liaising with internal teams, such as GNA, MCO, and LO, regarding primary and secondary responsibilities.
- Took detailed notes in meetings and disseminated information afterward.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Provided administrative assistance to the General Manager in preparing documents such as memos, emails, letters and reports.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
Education
Post Graduation in Advanced Professional Accounting And Business Administrations - Commerce
York University
Canada09-2023
Bachelor of Commerce - Commerce
University of Delhi
New Delhi05-2018
Skills
- Report preparation
- Data analysis
- Employee onboarding
- Cross-department coordination
- Training management
- Master control tracking
- Flight data accuracy
- Effective communication
- Detail orientation
- Time management
- Project coordination
- Deadline management
- Records management
- Recordkeeping and documentation
- Adaptability and flexibility
- Multitasking capacity
- Executive presentation development
Certification
- Finance Foundations: Risk Management
- Administration: Working Ethics
Accomplishments
- Facilitated seamless onboarding with effective training for new staff members.
- Maintained 95% client satisfaction through exemplary customer service.
References
References available upon request.
Timeline
Executive Liaison
AIR INDIA SATS
07.2024 - Current
Customer Service Representative
TELEPERFORMANCE
10.2022 - 02.2023
Accounts and Executive Assistant
COMM-IT PVT. LTD
01.2019 - 11.2021
Post Graduation in Advanced Professional Accounting And Business Administrations - Commerce
York University
Bachelor of Commerce - Commerce
University of Delhi
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