Jasleen Kaur

- Coordinated daily dispatch operations to ensure on-time deliveries

- Optimized routing and load assignments to reduce delays and improve efficiency

- Monitored driver performance and resolved logistical issues promptly.

- Maintained accurate shipment records and ensured compliance with safety standards.

- Collaborated with warehouse and operations teams to improve workflow.

- Trained and supported new dispatch staff

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.