Jasleen Kour
Jammu
Summary
Dynamic professional with extensive experience at The Jammu and Kashmir Bank, excelling in credit analysis and customer relationship management. Proven track record in enhancing digital banking services and training staff, while consistently resolving client issues to elevate satisfaction. Adept at operations management, ensuring compliance and quality service delivery.
Overview
15
15
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Manager
The Jammu and Kashmir Bank
Jammu
08.2012 - Current
- Prepared detailed reports summarizing customer profiles, risk assessments, and recommendations for approval and denial of new lines of credit.
- Determined credit approval based on financial standing, credit records and payment history.
- Educated customers on the features of our digital banking services.
- Facilitated training sessions for staff on digital banking tools and services.
- Assisted clients with pension inquiries and provided clear guidance on options.
- Managed daily operations, ensuring compliance with banking regulations and policies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Inbound Tour Executive
HI (Holiday India) Destination Management Pvt. Ltd.
Jammu
03.2010 - 08.2012
- Planned and organized diverse travel itineraries for domestic and international clients.
- Coordinated logistics for group tours, ensuring seamless transportation and accommodation.
- Communicated with suppliers to negotiate rates and secure services for tours.
- Resolved client inquiries and concerns promptly to enhance customer satisfaction.
- Supervised staff members assigned to specific tours ensuring they provide quality service at all times.
- Assisted customers in selecting the most suitable tours based on their preferences and budget constraints.
Education
MBA - Hospitality And Tourism Management
School of Hospitality And Tourism Management
Jammu, IN 04.2009 - 03.2011
Bachelor of Science - Non-Medical
Government College For Women
Jammu, In 04.2005 - 03.2008
Guru Harkrishan Public School
Jammu, IndiaSkills
- Credit analysis
- Digital banking tools
- Customer relationship management
- Operations management
- Customer education
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Certification
- Graduate Diploma in Software Engineering from NIIT, Jammu
- Global Understanding Course (GUC) 2009, coordinated by University of Jammu
- Junior Associate of the Indian Institute of Bankers (JAIIB) by IIBF
- Certified Associate of the Indian Institute of Bankers (CAIIB) by IIBF
Timeline
Manager
The Jammu and Kashmir Bank
08.2012 - Current
Inbound Tour Executive
HI (Holiday India) Destination Management Pvt. Ltd.
03.2010 - 08.2012
MBA - Hospitality And Tourism Management
School of Hospitality And Tourism Management
04.2009 - 03.2011
Bachelor of Science - Non-Medical
Government College For Women
04.2005 - 03.2008
Guru Harkrishan Public School