Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasleen Kaur Gill

Jasleen Kaur Gill

Mohali

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Teleperformance
Mohali
04.2019 - 05.2021
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Strengthened customer retention by offering discount options.

Education

B.sc Industrial Microbiology - Microbiology

Dolphin (PG) College of Life Sciences
Mohali
03-2014

Skills

  • Product Knowledge
  • Data Entry
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Call Management
  • Data Collection
  • Appointment Scheduling
  • Documentation

Languages

Punjabi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2

Timeline

Customer Service Representative

Teleperformance
04.2019 - 05.2021

B.sc Industrial Microbiology - Microbiology

Dolphin (PG) College of Life Sciences

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Jasleen Kaur Gill