Travelling , Reading , Dancing
Jaslin Kaur
Hospitality Professional
Kharagpur
Summary
Detail-oriented professional skilled in managing multiple projects with precision and efficiency. Proven track record in enhancing team performance and achieving organizational goals through strategic planning and execution.
Results-driven professional with proactive attitude, well-prepared to excel as Service Supervisor. Skilled in team leadership and conflict resolution, bringing wealth of customer service expertise and strong organizational abilities. Ready to drive operational improvements and enhance customer satisfaction.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Tr. Guest Service Supervisor
Intercontinental Hotels Group
06.2024 - 08.2025
- Maintained comprehensive records for 106 rooms using Oracle's OPERA Software 5.6.13.
Managed and coordinated all aspects of mail handling, displaying exceptional organizational skills.
Assigned rooms to guests, ensuring satisfaction throughout their stays.
Provided seamless check-in services, enhancing guest experiences.
Achieved consistent upselling rates for rooms, spa services, and premium packages.
Prepared reports for night auditing, including allowances and tax types.
Supervised the team during group check-ins and check-outs to ensure efficiency.
Handled cash and performed final checks on cashiers during night shifts.
Guest Relations Associate
Radisson Blu Resort Temple Bay
03.2023 - 06.2024
- Oversaw daily operations to ensure exceptional service, and seamless guest experiences.
- Resolved customer complaints effectively, leading to increased guest retention and satisfaction.
- Compiled guest feedback to enhance relations policies, directly addressing common issues, and improving the overall guest experience.
- Promoted premium upgrades and bespoke packages, contributing to revenue growth and guest satisfaction.
- Optimized room inventory with Oracle's Opera 5.6 software during high-demand periods, ensuring maximum occupancy and revenue.
- Managed check-in and check-out procedures, maintaining accurate guest records.
- Coordinated destination weddings with event planners, ensuring flawless execution of ceremonies.
- Led a dynamic front office team for the management of a prestigious 159-room property, recognized as Asia's best beach resort.
Internship (Trainee)
Fairmont Hotels & Resorts
08.2017 - 04.2018
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Executed daily responsibilities with precision and efficiency.
- Acquired and integrated new skills to enhance productivity.
- Delivered tasks punctually, even under tight deadlines.
- Welcomed guests, and escorted them to the reception and their rooms.
- Prepared food trolleys for in-room dining services.
Managed VIP guests in the gold lounge, ensuring exceptional service.
Maintained cleanliness and hygiene standards in the lobby and guest rooms.
Participated in training sessions to foster professional development.
Education
Bachelors in Business of Hospitality Management - Hospitality Management
Guru Nanak Institute Of Hotel Management
Kolkata, India 04.2001 -
Skills
Client support
Policy implementation
Strategic sales planning
Team coordination
Guest management
Office efficiency
Telephone etiquette
BrandingAttention to detail
Problem solving
Critical thinking
Upselling
Communication proficiency
Communication skills
Cultural awareness
Accomplishments
Star of the week (24 bravos earned in the entire work tenure of one year and three months ) in Radisson Blu Resort Temple Bay
Certificate of appreciation- Guest Service Supervisor (Intercontinental, Chennai).·
Best employee of the month Front office ( Radisson Blu Resort Temple Bay , May 2023)·
Best Employee of the month Front office (Radisson Blu Resort Temple bay ,April 2024)·
Letter of Appreciation – Front office Trainee (Fairmont, Jai[pur)·
Letter of Appreciation – F&B Services Trainee (Fairmont, Jaipur)
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Timeline
Tr. Guest Service Supervisor
Intercontinental Hotels Group
06.2024 - 08.2025
Guest Relations Associate
Radisson Blu Resort Temple Bay
03.2023 - 06.2024
Internship (Trainee)
Fairmont Hotels & Resorts
08.2017 - 04.2018
Bachelors in Business of Hospitality Management - Hospitality Management
Guru Nanak Institute Of Hotel Management
04.2001 -