Jasmeen Kaur Chawla
Hyderabad
Summary
Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Manager
Google operation center
Hyderabad
08.2023 - 08.2024
- Responsible for executing the support strategy for Product Experts and managing
English Community for Google Assistant product
● Manage recruitment, promotion & regular engagement with experts
● Delivered virtual and live training sessions to the new experts
Assist internal stakeholders with ideation of Google Assistant as per their product
requirement
Collaboration with PM/PSM for product feature development and new feature launches
to enhance user experience
● Attended Google Community summits and conducted breakout sessions
● Community bug escalations, closing the loop on bugs/escalation
● Identify top user issues, perform product & community deep dive
● Making weekly, monthly, and Business Reviews
Analyzing trends and user issues to work with Product Manager for enhancing the
product
● Handled and managed more than 3 Google community cloud products
Digital Media Senior Associate
Google Operations Center
Hyderabad
02.2021 - 08.2023
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
Customer Service Consultant
Regalix
Hyderabad
11.2018 - 02.2021
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Audited documentation to identify errors and documented findings for review and action.
- Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
Marketing Executive
Fastra Corporation
Hyderabad
07.2017 - 04.2018
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
- Completed and submitted monthly and yearly reports to support executive decision making.
Education
BBA - Sales And Marketing Education
Guru Gobind Singh Indraprastha University
New Delhi05.2017
Skills
- Associate training
- Google Ads
- Community marketing
- Daily Operations Management
Certification
- Six Sigma
- Google Project Management
- Google Data Analytics
Timeline
Community Manager
Google operation center
08.2023 - 08.2024
Digital Media Senior Associate
Google Operations Center
02.2021 - 08.2023
Customer Service Consultant
Regalix
11.2018 - 02.2021
Marketing Executive
Fastra Corporation
07.2017 - 04.2018
BBA - Sales And Marketing Education
Guru Gobind Singh Indraprastha University
- Six Sigma
- Google Project Management
- Google Data Analytics
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