Jasmeet Kaur
Panchkula
Summary
Dynamic customer service professional with a proven track record at Amazon, excelling in communication and adaptability. Recognized for enhancing customer satisfaction through effective problem-solving and technical support. Skilled in sales strategies and teamwork, consistently delivering results while fostering positive client relationships. Committed to driving success in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Amazon
Panchkula
07.2023 - Current
- Updated system with order specifics and customer details, preferences, and billing information.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Developed positive relationships with customers through friendly interactions.
Customer Service
Webart Softech
Panchkula
08.2019 - 06.2021
- Car reservations, booking, and cancellation
- Helping the customers to find the best car at the cheapest price on the portal
Customer Service
Tech Mahindra
Panchkula
10.2018 - 06.2019
- Worked under AT&T process of network installation of corporate clients
- Document network security and emergency measures policies, procedures, and tests
- Provide technical support to clients and finding tech locally for clients
Tech Sales
Adhrit Technologies
Panchkula
04.2014 - 08.2017
- Encrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted
- Monitor use of data files and regulate access to safeguard information in computer files
- Modify computer security files to incorporate new software, correct errors, or change individual access status
- Train users and promote security awareness to ensure system security and to improve server and network efficiency
Sales Executive
IBM
Chandigarh
02.2013 - 01.2014
- Answer questions about product features and benefits
- Advise clients with the best route to take at low price
- Worked on Amadeus, flight Ticketing, booking and cancellation
Customer Care Executive
TATA SKY
Mohali
01.2012 - 02.2013
- Provide assistance for customers with special billing requests
- Resolve customer complaints or answer customers' questions regarding policies and procedures
Education
B.C.A -
Kalinga University
Chattisgarh08.2016
Skills
- Adaptability
- Communication
- Customer Service
- Teamwork
- Leadership
- Technical support
- Sales strategies
- Remote office availability
Languages
- HINDI, Full Professional Proficiency
- ENGLISH, Full Professional Proficiency
Timeline
Customer Service Representative
Amazon
07.2023 - Current
Customer Service
Webart Softech
08.2019 - 06.2021
Customer Service
Tech Mahindra
10.2018 - 06.2019
Tech Sales
Adhrit Technologies
04.2014 - 08.2017
Sales Executive
IBM
02.2013 - 01.2014
Customer Care Executive
TATA SKY
01.2012 - 02.2013
B.C.A -
Kalinga University
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