Jasmeet Kaur
New Delhi
Summary
Primary objective is to support the functioning of business operations by delivering end to end projects,, coordinating operations, and ensuring exceptional service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
8
8
years of professional experience
Work History
Process Consultant
WIPRO
08.2024 - Current
- Promoted based on consistent high performance and impactful contributions to organizational goals
- Managing end-to-end Workday processes: Corrections/Rescinds, EIB (Mass Loads), Organizational Changes, Performance Assessments, Workday Inbox, Business Process Management, and Content Management
- Handling critical compliance areas including: Quarterly/Annual Compliance, Defensive Queries, CMS Audits, Manager Mismatch Reports, and Monthly Position Audit Reports
- Leading weekly team huddles, conducting process refreshers, and providing structured training for new hires
- Coordinating and leading weekly and monthly client calls; managing escalation queue with prompt issue resolution
- Cross-trained to support a new client for Background Verification, Pre-Hire Documentation, Offer Letter and CDF Verification, Move to Hire, and Onboarding Processes for India and ASEAN regions
- Recognized with the Annual Platinum Award 2024 for outstanding contributions
Senior Analyst
WIPRO
08.2023 - 08.2024
- Led multiple audit initiatives ensuring accurate Workday HCM data and compliance for client accounts
- Partnered with the onshore team for quarterly and annual projects, aligning deliverables with business requirements
- Played a key role in the implementation and setup of Workday processes for new client accounts
- Conducted weekly client calls, addressing queries and aligning on updates and improvements
- Received recognition for maintaining accuracy and delivering consistently, leading to promotion
Analyst
WIPRO
08.2022 - 08.2023
- Promoted within a year for high performance and ownership
- Managed EIB Mass Loads for various Workday transactions like merit increases and workforce changes
- Trained new hires and supported team audits and query resolutions
- Handled team dashboards and maintained real-time updates and data health
Associate
WIPRO
08.2021 - 08.2022
- Trained on all major Workday processes including Security, EIBs, Organizational Structures, Corrections/Rescinds
- Managed ServiceNow requests and handled Maestro reports with daily reporting accuracy
Associate
TELEPERFORMANCE
04.2020 - 08.2021
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
- Received payment information from customers and implemented it carefully into system to alleviate errors
Campus Leader
Leaders For Tomorrow (LFT)
07.2017 - 08.2018
- Handled a team of 20-25 Development Ambassadors of Development Fest 2018
- Member of Core Team of college unit
- Part of various swatch bharat abhiyaan
- Part of photography team for my college fests
- Successfully handling quarterly compliance project, yearly Vets reports, annual compliance reports
Education
MBA -
Ignou
12.2019
B.com -
Mata Sundari College, University of Delhi
12.2019
Skills
- Client relationships
- Workday HCM
- Team management
- Communication
- Problem-solving
- Microsoft Office
- Service Now
Awards
- Annual Platinum Award, 2024, Awarded for exceptional contributions, leadership, and consistent high performance
- Quarterly Shimmer Award, Recognized for maintaining accuracy and exceeding performance expectations
- Quarterly Dazzle Award, Awarded for process ownership, initiative, and delivering outstanding client experience
Personal Information
Title: Process Consultant
Leadership Experience
Successfully handling quarterly compliance project, yearly Vets reports, annual compliance reports.
Languages
English
Advanced
C1
Punjabi
Advanced
C1
Hindi
Advanced
C1
Timeline
Process Consultant
WIPRO
08.2024 - Current
Senior Analyst
WIPRO
08.2023 - 08.2024
Analyst
WIPRO
08.2022 - 08.2023
Associate
WIPRO
08.2021 - 08.2022
Associate
TELEPERFORMANCE
04.2020 - 08.2021
Campus Leader
Leaders For Tomorrow (LFT)
07.2017 - 08.2018
MBA -
Ignou
B.com -
Mata Sundari College, University of Delhi