Jasmeet Kaur
New Delhi
Summary
Dynamic Senior Case Manager with a proven track record at Employee Pooling Resources Pvt. Ltd., excelling in case management and process improvement. Expert in documentation accuracy and critical thinking, I successfully implemented strategies that enhanced service delivery and overcame client barriers, fostering team collaboration and achieving compliance with regulations.
Overview
8
8
years of professional experience
Work History
Senior Case Manager
Employee Pooling Resources Pvt. Ltd.
New Delhi
10.2014 - 12.2018
- Managed client cases to ensure compliance with regulations and policies.
- Oversaw documentation processes to maintain accurate case records and reports.
- Implemented process improvements to enhance service delivery within the organization.
- Maintained detailed documentation of all cases including progress notes, assessment results, referrals made.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Identified barriers to client success and developed strategies to overcome them.
Office Assistant
Internation Placewell Consultants Pvt. Ltd.
New Delhi
11.2010 - 09.2014
- Handled incoming calls and inquiries, directing them to appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Developed organizational filing systems for confidential customer records and reports.
- Maintaining proper records of student for boarding overseas education programs.
Education
Master of Commerce - Accounting And Finance
Indira Gandhi National Open University
New Delhi, India06-2015
Bachelor of Commerce - Accounting And Finance
Delhi University (SOL)
New Delhi, India06-2012
Computer Operator And Programming Assistant - Computer Programming
Industrial Training Institute (ITI)
New Delhi, India12-2010
Skills
- Case management
- Documentation accuracy
- Process improvement
- Team collaboration
- Problem solving
- Time management
- Critical thinking
- Documentation and reporting
Timeline
Senior Case Manager
Employee Pooling Resources Pvt. Ltd.
10.2014 - 12.2018
Office Assistant
Internation Placewell Consultants Pvt. Ltd.
11.2010 - 09.2014
Master of Commerce - Accounting And Finance
Indira Gandhi National Open University
Bachelor of Commerce - Accounting And Finance
Delhi University (SOL)
Computer Operator And Programming Assistant - Computer Programming
Industrial Training Institute (ITI)
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