Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Developed and Managed Key/ Contract Accounts. Have successfully developed Clients Pan India. Expertise in Packaging Solutions for Food and Beverages, Non Food Segments, Pharmaceutical, Tobacco and Cosmetics Industries, Personal Care across Indian Markets. Successful Major Customer Retention for more than 13 years from the time of Development. Well Versed with Sales Documentation and Audit Procedures. Currently heading Department Team Comprising of 3 Sales Managers, 2 Sales Executive and 3 Sales Coordinators.
To Identify new business Opportunities by tapping the Potential customers from Different regions - Pan India To Plan, Design, Develop and implement different Sales
Activities by researching the customer's packaging needs and requirements.
To make sure that existing clients are retained and maintained while developing new customers.
To ensure that all the sales and Marketing activities are carried out within the agreed budgets, Volume, Sales and within the given time scales.
To take Initiative and make efforts to develop constructive and effective Solutions to any Issues that slow down or hamper the export procedure and activities.
· Managing a team of 4 Sales Managers, 4 sales coordinators
· Responsible for managing and growing the sales of Self-adhesive labels, and engage with the Senior Management Team to develop and implement sales strategies that we achieve and Exceed budgeted levels of sales growth in all service lines.
· Achievement of sales, profit, and strategic objectives for the business unitsupported.
· Team Development
· Engaging and proposing the development of new marketing propositions
· Proactively identify opportunities for sales process improvement. Facilitate an organization of continuous process improvement.
To work closely with the Operations Team to ensure successful smooth delivery of client services. Ensure quality control of all sales output pertaining to customer acquisition and service delivery
· Establish and monitor performance reporting systems
· Coordinate sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organization's planning efforts. As needed, coordinate planning activities with other functions and stakeholders within the firm.
· To manage the Market Excellence/Intelligence process; gathering market and customer information and providing feedback on future trends, to support sales campaigns
· Month on month sales reviews and training for hardcore sales
• Seeking out major clients and forming working relationships with the premier buyers and brand ownersin the industry.
• Overseeing and managing a large team of Sales Coordinators and to Identify valuable emerging markets by right forecasting future sales and forming sales plans to adapt to constant shifts in the marketplace. Serving as a business representative at major industry events, conferences, trade shows, and expositions to maximize company profit.
• Forming sales strategies to keep company competitive and creative by avoiding stagnation in the market place
· Responsible for day-to-day interaction with existing Local & International Key customers to ensure current business and customer retention. Also, to keep a lookout for new opportunities with these customers and proactively strive to win more business.
· Development of new Clients
· Understanding Client’s requirements & responding to their feedback
· Provide suitable packaging solutions
· Follow-up for complaints received from Client till resolving the same
· Providing high quality customer service to ensure the customer satisfaction upto 95%
· Apart from this take up & execute any work delegated by the Superiors
· Responsible for day to day interaction with existing Local & International Key customers to ensure current business and customer retention. Also, to keep a lookout for new opportunities with these customers and proactively strive to win more business.
· Development of new Clients
· Understanding Client’s requirements & responding to their feedback
· Provide suitable packaging solutions
· Follow-up for complaints received from Client till resolving the same
· Providing high quality customer service to ensure the customer satisfaction upto 95%
· Apart from this take up & execute any work delegated by the Superiors
· Servicing FMCG , Pharma , Agrochemical clients
· Business development
· Brand launch , Marketing activities
· Managed a team of 6 people.
· Serviced Telecom , lifestyle , FMCG , banks and insurance company
· Media buying and planning
· Managed BTL activities, promotions and Outdoor Media Planning, Servicing and Operations.
· Vendor relations while conducting BTL activities, events and promotions.
· To be involved in Key account handling in terms of revenue and servicing of projects
· Relationship management – servicing existing clients and developing new relationships/ new clients
· Understanding the client’s communication needs – planning and conceptualizing BTL marketing plan
· Brainstorming and Ideating communication strategy
· Briefing the creative team and ensuring that the commitments made to the client are kept
· Coordinating with all the departments and ensuring effective execution.
Sales experience
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