JASMEET SINGH
Retail Sales & Operations
Flat No. 304, Vaibhav Enclave, 48-Laxmanpuri, Indira Nagar, Lucknow,Uttar Pradesh, India
Summary
Career Summary: Productive Cluster Manager with over 17 years of experience. Lengthy financial track record with expertise in sales and budgeting. Implements quality recruiting and training practices by creating inviting work environments and supportive teams.
Overview
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Cluster Manager
Reliance retail ltd
Faizabad, Uttar Pradesh, India
11.2018 - Current
- Researched key competition, retail sector trends and current trading opportunities for new initiative ideas
- Provided weekly income and quarterly cluster reports to company headquarters
- Implemented trending initiatives to help drive sales across cluster
- Conducted mandatory health, safety and maintenance checks in cluster shops
- Managed cluster expenditure by adhering to set budget
- Analyzed sales data to manage cluster performance and make informed financial decisions
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Conducted forecasting to determine possible changes and issues for supply chain business
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Directed training and retraining of employees to boost performance and enhance business results
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Defined clear targets and objectives and communicated to other team members
- Established team priorities, maintained schedules and monitored performance
- Set aggressive targets for employees to drive company success and strengthen motivation
- Rotated merchandise and displays to feature new products and promotions
Assistant Retail Manager
Future lifestyle fashions ltd
Lucknow, Uttar Pradesh, India
04.2007 - 11.2018
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels
- Supported retail manager by identifying and leveraging partnerships that benefited community and store
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards
- Managed expenses and developed strategies that positioned store to perform in accordance with budget
- Upheld company customer service standards to provide customers with outstanding service and friendly environment
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Controlled store inventory and reviewed cash handling and operations reports
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
- Handled inventories, cash and payroll procedures and managed controllable P&L line items
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
Sales Associate
Sports Station (India) Pvt Ltd
Lucknow, Uttar Pradesh, India
01.2006 - 12.2006
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained customer satisfaction with quick and professional handling of product returns
- Solved customer challenges by offering relevant products and services
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Education
Bachelor of Commerce - Commerce
Lucknow University
Lucknow, India 07.2003 - 05.2006
Senior School Certificate - Science
HAL School, CBSE Board
Lucknow, India 07.2001 - 05.2002
Secondary School -
HAL School, CBSE Board
Lucknow, India 07.1999 - 06.2000
Skills
Store management
Timeline
Cluster Manager
Reliance retail ltd
11.2018 - Current
Assistant Retail Manager
Future lifestyle fashions ltd
04.2007 - 11.2018
Sales Associate
Sports Station (India) Pvt Ltd
01.2006 - 12.2006
Bachelor of Commerce - Commerce
Lucknow University
07.2003 - 05.2006
Senior School Certificate - Science
HAL School, CBSE Board
07.2001 - 05.2002
Secondary School -
HAL School, CBSE Board
07.1999 - 06.2000
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