JAKIBUR RAHMAN
GUWAHATI
Summary
PERSONAL PROFILE
Professional with strong background in business development, ready to drive growth and expand market presence. Adept at identifying new opportunities, building strategic partnerships, and fostering collaborative, results-driven teams. Skilled in market analysis, strategic planning, and relationship management. Known for adaptability and reliability in achieving organizational goals.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Kirloskar Oil Engines Ltd.
04.2019 - Current
- Products Handling for Sales and Revenue Generation:- Spare Parts & Oil of Engine, DG Sets till 15 KVA, Alternator, Bare Engines, AMF Panels, Batteries, Annual Maintenance Contracts, Hydraulic Oil, Axel Oil, Gear Oil, Mobile Light Tower.
- Conducted comprehensive research to identify new business opportunities and potential client markets for strategic growth.
- Building and Maintaining Client Relationships- Establish and nurture relationships with potential and existing clients, understanding their needs and ensuring satisfaction to foster long-term partnerships.
- Market Research and Analysis- Analyze market trends, competitor activities, and customer behavior to identify opportunities for growth and adapt strategies accordingly.
- Developing Business Strategies- Based on market research and analysis, Develop strategic plans to expand the business, including identifying key areas for growth and methods to achieve it. Ensuring the ROI of the Channel Partner Business.
- Meeting Sales Targets and Objectives-responsible for meeting or exceeding sales targets and revenue goals set by the company.
- Monitoring Performance Metrics-track and analyze key performance indicators (KPIs) such as sales metrics, client acquisition costs, and revenue growth to assess the effectiveness of business development strategies and make data-driven decisions.
- Network Expansion-Identifying potential dealership opportunities in target markets and regions to expand the company's presence. This involves market analysis, competitor Evaluation, and assessing the feasibility of new dealership locations.
- Dealer Selection and Evaluation-Developing criteria for selecting new dealerships and evaluating potential candidates. This includes assessing financial stability, operational capabilities, and alignment with the company's brand values and standards.
- Training and Support- Providing training and support to new and existing dealerships to ensure they understand the company's products, services, and operating standards. Organizing training programs, providing marketing support, and offering ongoing guidance and assistance.
- Performance Monitoring- Monitoring the performance of individual dealerships against key performance indicators (KPIs) such as sales targets, customer satisfaction, and Operational efficiency. Analyzing performance data to identify areas for improvement and implementing strategies to address any issues.
- Compliance and Standards Enforcement- Ensuring all dealerships adhere to company norms, procedures, and standards. This includes maintaining brand consistency, enforcing quality standards, and ensuring compliance with infra requirements.
- Reporting and Analysis- Provide regular reports and analysis to senior management on the performance and effectiveness of the dealership network. Including identification of Opportunities for improvement and making recommendations for strategic changes or adjustments if required.
- Additional Business Generation- Drive the Dealership Marketing Team with Premium Health Checkups of Equipment/DGs to generate additional Parts and Oil Business Generation.
- Identified and leveraged opportunities to promote newly launched products among fleet customers, maximizing market reach.
Area Service Manager
Kirloskar Oil Engines Ltd.
01.2017 - 03.2019
- Directed service teams to elevate customer satisfaction and optimize operational efficiency across all the Service Dealership of NE Region
- Spearheaded development and implementation of strategic service initiatives to enhance revenue growth.
- Facilitated training sessions to enhance Dealer Employee proficiency in equipment maintenance and elevate customer service standards.
- Evaluated service performance metrics to identify trends and enhance operational processes.
- Directed customer service and technical service operations to enhance overall dealership performance in the Northeast region.
- Achieved improved dealer performance through comprehensive training audits and performance reviews. Drove effective technical and cross-functional collaboration to enhance overall efficiency.
- Coordinated cross-functional teams, including engineering, quality, supply chain, and OEM/GOEM, to enhance problem-solving efficiency.
- Implemented strategies to enhance productivity and promote customer-focused behavior within dealer network.
- Spearheaded parts and oil AOP implementation across all dealerships, enhancing customer engagement through programs such as van camps and health check-ups.
Diploma Engineer Trainee
Kirloskar Oil Engines Ltd.
07.2012 - 01.2017
- Delivered technical support to field engineers for electrical troubleshooting of generators and engines.
- Developed and implemented comprehensive training sessions to improve service dealer engineers' technical skills.
- Managed complaint resolution processes to maintain customer satisfaction by addressing all issues within 48 hours and responding within 4 hours.
- Evaluated warranty cases and ensured timely delivery of service packages.
- Managed sales operations for spare parts and oil to enhance dealership performance in Northeast area.
- Engaged with fleet customers to enhance satisfaction and promote ongoing sales of spare components.
Education
DIPLOMA - ELECTRICAL ENGINEERING
ASSAM ENGINEERING INSTITUTE (SCTE)
01.2011
H.S.S.L.C - COMMERCE
A.H.S.E.C.
01.2008
H.S.L.C - undefined
S.E.B.A.
01.2007
Skills
- Basic of Programming Languages: C
- DOEACC Course on Computer Concept(CCC)
- Electrical Engineering Drawing using Auto CAD & Visio
- 8 Weeks Training Programme on Power Plant Familiarization conducted by National Power Training Institute, North Eastern Region, Guwahati
Personal Information
- Father's Name: MUJIBUR RAHMAN
- Mother's Name: JERINA BEGUM
- Title: Business Development Manager
- Date of Birth: 1991-01-22
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Personal data processing
I hereby declare that all the statements made above are true to best of my knowledge.
Expected CTC
18 L
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Assamese
Bilingual or Proficient (C2)
Timeline
Business Development Manager
Kirloskar Oil Engines Ltd.
04.2019 - Current
Area Service Manager
Kirloskar Oil Engines Ltd.
01.2017 - 03.2019
Diploma Engineer Trainee
Kirloskar Oil Engines Ltd.
07.2012 - 01.2017
H.S.S.L.C - COMMERCE
A.H.S.E.C.
H.S.L.C - undefined
S.E.B.A.
DIPLOMA - ELECTRICAL ENGINEERING
ASSAM ENGINEERING INSTITUTE (SCTE)