Jasmine Coleman

♦ Resolve customer complaints professionally using active listening and de-escalation techniques

♦ Communicate clearly and effectively with customers from diverse backgrounds

♦ Demonstrate patience, empathy, and professionalism in all customer interactions

♦ Maintain accurate inventory levels, tracked shipments, and documented product needs

• Collaborated with other departments within the organization to coordinate special promotions.
• Provided customers with advice on the selection of makeup, skin care, hair care and fragrances.

♦ Provided exceptional customer service by greeting customers and answering inquiries.
♦ Processed returns, exchanges, and refunds accurately in accordance with company policies.
♦ Maintained clean and organized work areas to enhance customer experience.
♦ Restocked merchandise and ensured inventory was properly maintained.
♦ Recommended additional items based on customer needs and preferences. ♦ Worked effectively as part of a team in a fast-paced retail environment