Jasmine Jayakumar

• Scope includes handling and troubleshooting Performance, Change and problem management issues.
• Working in Storage Products such as, (VNX and VMAX), NETAPP, ISILON and Pure storage.
• Performing Firmware upgrades in products by ensuring the path redundancy to its servers verifying multipath checks pre and post the activity.
• Planning Migrations of SAN data environment to better products based on business requirements.
• Performing Zoning, Masking, Troubleshooting SAN(Cisco/Brocade) Switch issues, problem management via user and self-logged tickets and handling outages.
• Also creating change requests to replace faulty hardware, Firmware upgrades, NAS Migrations and performing the change according to the job plan.
• Maintaining the SAN connectivity performance by coordinating with respective vendors.
• Acquired Hands-on troubleshooting knowledge in Storage Area Networks architecture, Switches like Cisco and Brocade.
• Responsibilities as a SAN and NAS Admin.
• Managing Critical outages and handling performance issues.
• Resolving Storage (SAN) connectivity issue in Products like Pure Storage, EMC, Isilon and NETAPP.
• We are the first responders for all Storage (SAN) and NAS Boxes issues and Maintenances.
• Working as a shift lead managing Team and delegating work.
• Troubleshooting connectivity issues in SAN and NAS Environments.
• Working based on the severity of the tickets.
• Monitoring performance of SAN environment using tools.
• Key Attributes & Recognitions.
• Awarded Star of the Month for extended Project Support and Awarded On the Spot for Best Performance.
• Recognized as one of the best Team leads in our final IMS presentation.
• Tools Used for Monitoring Tickets and Alerts.
• Worked in Service Now, JIRA Tool, IGNIO, BMC Remedy User.
• Other Project tools like Logic Monitor and Storage Management tools Netapp System Manager,Unisphere,OneFS.
• Other Technical skills.

Providing Technical Support L1 and L2 for SAN and NAS enviroments.

Performing and Co-ordinating change activities such as Hardware and Firmware upgrades.

• Storage Administration Clients Worked with.
• AT&T American multinational telecommunications corporation, headquartered at Whitacre Tower in downtown Dallas, Texas,United states.
• BASF SE is a German multinational chemical company and the largest chemical producer in the world,Headquartered at Ludwigshafen, Germany.
• Nielsen Company a global information, data and measurement company with headquartered at New York,United States.
• AGILE Work Model.
• Adapted to an Emerging work model called AGILE as to the company changes which challenges to learn new technologies.
• Working in Sprints (10 Days) which helps faster project delivery, Monitoring the work flow using Kanban Board in JIRA Tool.
• Learning a new additional skill called Backup which Involves adding Servers to backup, scheduling backups and Restoring Files in NetBackup Product.
• Cross-Domain functionality is a main key of Being Agile, Got a Hands-on training in Performing Windows Servers SCCM Patching.
• Expertise in completing Patching tasks with huge counts of servers within crucial downtime provided by Clients.

Roles:

Continuously monitoring Storage performance such as NetApp,VNX,Clariion,VMAX and Pure arrays maintaining,Provisioning and implementing tasks to meet Client's production environment requirements.

Achievements:

Star of the Month Award performer for providing extending support in Project activities.

On Spot award for extraordinary performance in Team.