Jasmine Jennings
Indianapolis
Summary
Dedicated and results-driven Customer Service Representative with over 10 years of experience in providing exceptional customer support in fast-paced environments. Proficient in handling customer inquiries, resolving issues efficiently, and exceeding customer expectations through effective communication and problem-solving skills. Skilled in building strong relationships with customers, demonstrating empathy, and delivering solutions in a timely manner. Aiming to leverage my experience and dedication to contribute to the success of a customer-focused team.
Energetic [Job Title] offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Artistry Indy Apartments
06.2024 - Current
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Communicated effectively with owners, residents, and on-site associates.
- Planned special events such as lotteries, dedications and project tours.
Leasing Consultant
Windsor Communities
05.2022 - 01.2024
- Conducted property tours for potential residents, eectively highlighting property features and amenities to secure leases
- Managed and maintained accurate records of prospective tenants, lease agreements, and move-in/move-outs
- Responded promptly to inquiries and provided exceptional customer service to current and potential residents
- Assisted with marketing eorts, including creating and distributing promotional materials and updating online listings
- Collaborated with property management team to develop and implement strategies to meet occupancy and revenue goals
Customer Service Representative (Remote)
IU Health
08.2019 - 04.2022
- Exceeded customer satisfaction goals by consistently providing timely and friendly support via phone, email, and chat as a Remote Customer Service Representative
- Demonstrated strong problem-solving skills by eciently resolving customer issues and concerns, resulting in positive feedback and repeat business
- Utilized advanced computer skills to navigate software systems and databases to accurately document customer interactions and provide personalized service
- Successfully handled a high volume of customer inquiries while maintaining a high level of professionalism and attention to detail in a remote work environment
- Collaborated with cross-functional teams to streamline processes and improve overall customer experience while working remotely
Customer Service Representative
Inktel Solutions
04.2016 - 07.2019
- Provided exceptional customer service by answering inbound calls, addressing inquiries, resolving issues, and processing orders eciently
- Demonstrated strong communication skills to build rapport with customers and ensure their satisfaction
- Utilized problem-solving abilities to handle challenging situations and nd eective solutions
- Maintained accurate records of customer interactions and updated relevant information in the database
- Collaborated with team members to improve overall customer service experience and meet performance goals
Education
Interior Designer - Design and Technology
Ivy Tech Community College
Indianapolis, IN05.2026
Hair Stylist - Cosmetology
Regency Beauty Institute
Indianapolis, IN07.2014
Skills
- Time management
- Communication
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft Teams
- Sales Ability
- Marketing
- Attention to detail
- Property tour coordination
- Lease oversight
- Sales and marketing aptitude
- Local market conditions
Accomplishments
Won company's leasing contest with 15 leases signed in a matter of 3 weeks. Labeled as Artistry's Leasing Legend.
Timeline
Leasing Consultant
Artistry Indy Apartments
06.2024 - Current
Leasing Consultant
Windsor Communities
05.2022 - 01.2024
Customer Service Representative (Remote)
IU Health
08.2019 - 04.2022
Customer Service Representative
Inktel Solutions
04.2016 - 07.2019
Hair Stylist - Cosmetology
Regency Beauty Institute
Interior Designer - Design and Technology
Ivy Tech Community College
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