Jasmine Mudgal
Manager Operations (Student Relations)
Delhi
Summary
Seasoned Operations Manager into Student relations and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
Work History
Operations Manager
Veranda HigherEd
04.2024 - Current
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handling degree programs with UGC approved Universities.
- Handling Executive programs with tier one institutes like IIM, IIT & XLRI.
- Working closely with the institute and faculties for smooth functioning of the programs. Handling escalations and student complaints.
- My current responsibilities also encompass the coordination of our department with other verticals such as marketing and sales, finance.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Deputy Manager- Student relation
Veranda Highered
01.2023 - 03.2024
- Handling degree programs with UGC approved Institutes
- Handling Executive programs with tier one institutes like IIM, IIT & XLRI
- Working closely with the institute and faculties for smooth functioning of the programs
- Handling escalations and student complaints
- My current responsibilities also encompass coordination of our department with other verticals such as marketing and sales, finance
- Cultivating healthy relationships with key stakeholders, including prestigious institutes
- Aligning masterclasses where and when required
- Develop and implement strategies to enhance program experience, increasing student satisfaction and retention rates
- Ensuring that the team is working on meeting the timely deliveries and a maintaining good CSAT score
- Maintaining revenue collection reports
- Working on the Invoicing for the faculties, third parties and institutes
Assistant Manager Operations (Student Relations)
Talentedge (Upgrad)
04.2021 - 11.2022
- Ownership of the Program office and covering all the aspects of the program delivery
- Monitor participants' performance and various program trackers to ensure the program is running well in areas of responsibility and escalate cases as needed
- Managing the program with Xlri/ IIM/ IIT
- Supported faculty and senior managers to ensure that participant's learning outcomes are met and a high-level satisfaction is maintained
- Collate learning materials, solutions, and grades from faculty and upload them to the LMS
- Coordinate with IT and Administrative to ensure smooth execution at various locations
- Provide the faculty with Student Pulse Report on a regular basis as part of student connect inputs/feedbacks/issues/queries/help required
- Remain logged into each session of the programme, and remain alert for any assistance required by the students or the faculty
- Stay connected with our customers (the student) and perform all enabling & coordination activities like attendance, repeat sessions, assessments, communications, survey feedbacks, SMS, payment reminders, emails/and other routine queries/feedbacks/issues….and seek advice/approval/help from faculty, where required.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Administrative Manager
Travelking Holidays
10.2019 - 03.2021
- Looking after all the functioning of the office, keeping record of all the data
- Supervising staff, facilitating communication throughout a company and developing procedures to make the workplace more efficient
- Working to contribute to the progress of the organization
Telesales Manager
Netambit Info Source Pvt Ltd
09.2007 - 03.2010
- Identifying potential supervisors and grooming them to take on the higher responsibilities
- Ensuring adherence to controls and procedures and monitoring the operational health of the process
- Ensuring meeting the desired targets
- Focusing on giving quality business
- Developed and implemented marketing plan and projects
- Managed the productivity of the marketing plans and projects.
- Consistently exceeded monthly sales targets through effective leadership and strategic planning initiatives.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Monitored team performance metrics, identifying areas for improvement and implementing corrective actions.
- Maintained compliance with industry regulations by regularly reviewing call recordings and providing constructive feedback to staff members.
- Increased customer satisfaction by implementing effective telesales strategies and providing exceptional customer service.
Senior Customer Service- Telesales
Sparsh BPO services
08.2005 - 08.2007
- Ensuring over achievement of the targets
- Delivering quantity and quality of business
- Grooming the skills new joining and helping them learn the process
Education
M. Com -
Kalinga University
B. COM - undefined
Delhi University
Senior secondary education - undefined
Guru Harkrishan public school
Secondary education - undefined
Guru Harkrishan public school
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Staff management
Process improvement
MS office
Data analysis
Accomplishments
- Has received an appreciation for extra ordinary services and contributions towards the Organization.
- Has been awarded as the best performer for a quarter in Sparsh BPO services.
- Joined Sparsh BPO services as a CSA and was promoted as a Sr CSA in 2007.
Personal Information
- Height: 5 Feet 4 inches
- Date of Birth: 08/05/87
- Nationality: Indian
- Marital Status: Married
Timeline
Operations Manager
Veranda HigherEd
04.2024 - Current
Deputy Manager- Student relation
Veranda Highered
01.2023 - 03.2024
Assistant Manager Operations (Student Relations)
Talentedge (Upgrad)
04.2021 - 11.2022
Administrative Manager
Travelking Holidays
10.2019 - 03.2021
Telesales Manager
Netambit Info Source Pvt Ltd
09.2007 - 03.2010
Senior Customer Service- Telesales
Sparsh BPO services
08.2005 - 08.2007
B. COM - undefined
Delhi University
Senior secondary education - undefined
Guru Harkrishan public school
Secondary education - undefined
Guru Harkrishan public school
M. Com -
Kalinga University
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