JASMINE NADAR
Insurance Operations And Client Servicing
Thakurli (Thane Dist),MH
Summary
Results-driven insurance professional with over 10 years of experience in insurance operations, reinsurance broking support, and audit excellence. Currently serving as an Assistant Manager, specializing in process governance, excellence reviews, and operational improvements. Proven track record of driving quality enhancements, improving audit scores, leading impactful training initiatives, and optimizing system efficiency (SAIBA). Expertise in stakeholder coordination, reporting, and process optimization with a strong commitment to accuracy, compliance, and continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Assistant Manager
Willis Towers Watson India Insurance Brokers Pvt. Ltd.
01.2025 - Current
- Manage end-to-end reinsurance operational activities including BA processing, RIC handling, and SAIBA uploads
- Lead Excellence Review (ER) sampling, reporting, and performance improvement initiatives
- Drive quality enhancement strategies to improve audit scores and ensure compliance with internal standards
- Conduct Excellence Champion calls to align teams on quality benchmarks and best practices
- Design and circulate Knowledge Byte communications to enhance team awareness and technical knowledge
- Oversee onboarding and structured training programs for new joiners and ongoing team capability development
- Prepare and manage operational and performance reports for leadership review
- Contribute to process improvement initiatives including SAIBA enhancements and Ribbon toolbar value-add features
- Plan and execute Quarterly Themes to drive engagement, performance, and measurable outcomes
Process Lead
Willis Towers Watson Global Delivery Solutions Pvt. Ltd.
04.2020 - 12.2024
- Acted as primary point of contact for client servicing, ensuring accurate and timely resolution of queries
- Supported Client Service Account Executives with premium status updates and critical client data
- Maintained high-quality documentation and client correspondence with strong attention to detail
- Led team prioritization and workload management to meet strict deadlines
- Conducted internal audits aligned with compliance requirements and WTW standards
- Mentored and trained team members, enhancing technical competency and performance
- Conducted regular technical sessions to drive knowledge sharing and updates
- Played a key role in improving Right First Time (RFT) quality and reducing Non-Value-Added (NVA) activities
- Ensured adherence to organizational processes, compliance policies, and client excellence standards
Associate
Willis Towers Watson Global Delivery Solutions Pvt. Ltd.
04.2018 - 03.2020
- Managed pre-renewal, renewal, and post-renewal processes for insurance documentation
- Prepared key documents including Market Reform Contracts, Renewal Reports, Endorsements, and Claims Experience
- Customized client-specific reports and ensured data accuracy across documentation
- Delivered training and mentoring support to team members
- Selected for UK secondment to support knowledge transfer and successfully establish offshore operations in Mumbai
- Independently managed transitioned processes and coordinated with UK stakeholders
Trainee Associate
Willis Towers Watson Global Delivery Solutions Pvt. Ltd.
10.2016 - 04.2018
- Supported renewal lifecycle processes and documentation preparation
- Assisted in drafting and maintaining client reports and policy documents
- Ensured accuracy and compliance in documentation using standard templates
Education
Bachelor’s - Banking & Insurance
Mumbai University
Mumbai03-2013
Skills
Domain Expertise: Insurance Operations Reinsurance Processes Audit & Compliance Client Servicing
Technical Skills: MS Excel Reporting SAIBA System Documentation & Process Tools
Certification
Broker Qualified Person – NIA, Pune
Timeline
Assistant Manager
Willis Towers Watson India Insurance Brokers Pvt. Ltd.
01.2025 - Current
Process Lead
Willis Towers Watson Global Delivery Solutions Pvt. Ltd.
04.2020 - 12.2024
Associate
Willis Towers Watson Global Delivery Solutions Pvt. Ltd.
04.2018 - 03.2020
Trainee Associate
Willis Towers Watson Global Delivery Solutions Pvt. Ltd.
10.2016 - 04.2018
Bachelor’s - Banking & Insurance
Mumbai University
KEY ACHIEVEMENTS
Led SAIBA Enhancement Project, identifying gaps and driving efficiency improvements, Multiple Spot Awards for Client Service, Teamwork, and Process Improvement (2016–2023), High Performer Award (2020) for successful transition of business from UK and process setup, Recognized for ideation and innovation in improving policy query handling (2021), Received R&R Award (2019) for seamless transition execution