Jasmine Sahni
DELHI
Summary
Dynamic professional with extensive experience at HCL Technologies, specializing in project management and training development. Demonstrated ability to enhance operational efficiency and implement process improvements. Proficient in data analysis and effective communication, contributing to team success and project milestone achievement. Dedicated to continuous learning and fostering interdepartmental collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Deputy Manager PMO
HCL Technologies
04.2024 - Current
- Mentored new trainers on best practices for delivering impactful training sessions.
- Identified areas of improvement in existing training methods and procedures.
- Implemented training improvements to achieve desired results.
- Produced reports and maintained training documents to support training activities.
- Analyzed training needs to develop new programs or modify and improve existing.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Managed budgeting process for training programs within the organization.
- Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
- Evaluated instructor performance during classes and provided feedback as needed.
- Managed daily operations to ensure team efficiency and productivity.
- Coordinated cross-departmental communication to resolve operational issues.
- Facilitated team meetings to discuss project updates and address challenges.
- Prepared monthly progress reports detailing achievements against set targets.
- Provided guidance and support to team members to help them achieve goals.
Associate Manager- PMO
HCL Technologies
Gurugram
07.2022 - 03.2024
- Delivered comprehensive project management support to ensure successful project completion.
- Collaborated with project teams and stakeholders to drive planning, execution, and monitoring.
- Assisted in scheduling and planning, ensuring adherence to timelines and milestones.
- Facilitated requirement gathering from stakeholders to align projects with business objectives.
- Managed project documentation, including plans, status reports, and meeting minutes.
- Supported project managers in budget monitoring and resource allocation for cost control.
- Utilized project management tools to track progress and identify potential risks.
- Oversaw a team of 7 Program Support Leads, implementing process improvements through troubleshooting efforts.
- Managed project timelines and resources to ensure timely deliverables.
- Collaborated with cross-functional teams to enhance operational efficiency.
- Analyzed data trends to inform decision-making and strategic planning.
Lead Associate-Training
HCL Technologies
Gurugram
02.2020 - 06.2022
- Led the team in executing required training deliverables and timelines efficiently.
- Conducted TTT for new trainers on best practices and tools.
- Analyzed data trends to inform decision-making and strategic planning initiatives.
- Managed resource allocation effectively for optimal team performance and productivity.
- Developed reports detailing project status, risks, and recommendations for stakeholders.
- Provided leadership to team members by motivating, training, coaching and disciplining staff.
- Presented key metrics to management team to demonstrate benefits of strategic initiatives.
Sr. Trainer
PaytmMall
DELHI
06.2018 - 11.2019
- Vendor management (OJT, New updates, Interviews, query handling, Dip checks etc.)
- SOP's creation.
- Maintaining Monthly reports (Trainer's performance measurement) of In-house and partners.
- Ensuring all required refreshers (Ex- TNI, New Updates) execute timely at In-house and partner.
- Monthly PKT (process knowledge test).
- Worked upon OJT and repeat call & mail project.
- Worked upon C-sat improvement project for In-house ENT team.
- In-house and partner call calibration.
Team Lead Training
IEnergizer
DELHI
01.2016 - 06.2018
- Preparing review decks.
- Maintaining trainers and trainee`s data.
- Maintaining Monthly reports (Trainer`s performance measurement) along with internal and external training dashboards.
- Maintain the team KPI and the performance data on a weekly basis, one to one sessions with team members.
- Developed effective evaluation tools to measure training effectiveness and identify areas for improvement.
- Conducted train-the-trainer sessions to ensure all trainers understood the content, resulting in an increase in engagement and knowledge retention.
Sr. Trainer
Vertex Customer Solutions PVT.LTD
DELHI
10.2013 - 01.2016
- To raise red flags in case of low headcount, batch audit concerns, attritions, disciplinary issues in any batch etc.
- To ensure all IT issues for all batches are resolved on time.
- Maintain the team KPI and the performance data on a weekly basis, one to one sessions with team members.
- Maintaining Monthly reports (Trainer`s performance measurement).
- Used storytelling and other creative techniques to engage learners and ensure understanding.
Education
B.Com Pass -
Delhi University
Skills
- Teamwork and collaboration
- Microsoft Office proficiency
- Leadership and management
- Customer service excellence
- Effective communication
- Training and development
- Project management
- Stakeholder engagement
- Process improvement
- Problem solving
- Time management
- Order management
- Budget management
- Data analysis
- Decision making
- Training program development
- Vendor management
Certification
- TTQ certified
- TTT certified from Vodafone, Goibibo, MakeMyTrip, Paytm, and HCL
- Completed Yellow Belt Training - HCL
Languages
- Hindi
- English
- Punjabi
Accomplishments
- Rewarded as a 3ive (Distinguished Performance for three consecutive years) performer in the Achievers League 2025 organized by HCL, India
- Promoted as Associate Manager, PMO, in Jul 2022
- Promoted as Deputy Manager, PMO in April 2024
Timeline
Deputy Manager PMO
HCL Technologies
04.2024 - Current
Associate Manager- PMO
HCL Technologies
07.2022 - 03.2024
Lead Associate-Training
HCL Technologies
02.2020 - 06.2022
Sr. Trainer
PaytmMall
06.2018 - 11.2019
Team Lead Training
IEnergizer
01.2016 - 06.2018
Sr. Trainer
Vertex Customer Solutions PVT.LTD
10.2013 - 01.2016
B.Com Pass -
Delhi University