Jasmine Shilpa B
Bangalore
Summary
Highly motivated professional with a strong background in providing Transactional and Analytical solutions to businesses. Committed to delivering value through integrity, innovation, and excellence. Seeking to join a result-oriented and successful team that implements innovative ideas and adheres to quality standards and technological trends.
Overview
4
4
years of professional experience
Work History
Social Media Analyst- AT&T Process
247.ai
Bangalore
06.2023 - Current
- Managed community and Reddit forums as an AT&T Community Specialist, encouraging engagement and collaboration among specialists.
- Managed the highest level of escalation for AT&T under the sub-program 'Office of the President' as part of my responsibilities in the Office of the President (OOP) role. Demonstrated expertise in resolving critical issues and ensuring top-tier resolution.
- Started as a Broadband Specialist and rapidly progressed by showcasing skills and potential.
- Performed analysis and monitoring of social media channels to track brand mentions, customer sentiment, and industry trends within the AT&T process.
Associate Assurant Operations
Transworld Systems India Pvt Ltd, Bengaluru
Bangalore
02.2022 - 06.2023
- Managed the Insurance policy for Mortgage at Assurant Client - United States.
- Played a key role in updating and gathering information for mortgage policy.
- Ensured accuracy of policy information through thorough verification with US-based insurance companies and agencies.
- Proficiently handled various tools, enhancing organizational productivity. Offered assistance to newly hired personnel on incoming phone calls.
Associate
[24]7.ai
Bangalore
06.2020 - 11.2021
- Assisted customers with technical issues and expertly addressed complex concerns.
- Increased sales by effectively communicating new promotions and offers to customers.
- Demonstrated excellent attention to detail by regularly fulfilling work duties above required standards.
Education
Bachelor of Engineering - Aeronautical Engineering
Visvesvaraya Technological University, Belagavi
05-2017
Skills
- Customer Engagement
- Social Media Management
- Management Skills
- Creativity Negotiation and Persuasion Adaptability in Communication
- Critical Thinking
- Leadership and Interpersonal Skills
Personal Information
- Father's Name: Byanna BM
- Date of Birth: 08/06/95
- Nationality: Indian
Languages
- English, Kannada, Hindi
Disclaimer
I hereby declare that the above mentioned information is true to the best of my knowledge and I will solely be responsible for any discrepancy found in them.
Timeline
Social Media Analyst- AT&T Process
247.ai
06.2023 - Current
Associate Assurant Operations
Transworld Systems India Pvt Ltd, Bengaluru
02.2022 - 06.2023
Associate
[24]7.ai
06.2020 - 11.2021
Bachelor of Engineering - Aeronautical Engineering
Visvesvaraya Technological University, Belagavi
Similar Profiles
Lance Christian Heinrich MalolesLance Christian Heinrich Maloles
Sales Associate at 247.aiSales Associate at 247.ai
Ahmed Aqil SyedAhmed Aqil Syed
Team Leader at 247.aiTeam Leader at 247.ai
Abhishek v ErgalAbhishek v Ergal
Executive at 247.aiExecutive at 247.ai
JOSE TORRESJOSE TORRES
AGENT at [247].aiAGENT at [247].ai
C. RathiC. Rathi
Business Development Manager at HTC Global ServicesBusiness Development Manager at HTC Global Services