Jasmine Stephens
New Haven
Summary
Dynamic educator with a proven track record at Pine Hill Country Day School, adept at developing engaging lesson plans and fostering student growth through innovative teaching methods. Skilled in classroom management and relationship building, I effectively assess student progress and collaborate with colleagues to enhance learning experiences. I have the ability to work well under pressure, communicate efficiently and make quick and educated decisions to resolve issues.
Overview
14
14
years of professional experience
Work History
Teacher
Pine Hill Country Day School
Fort Wayne, IN
01.2023 - Current
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented innovative teaching methods to enhance student learning experiences.
- Assessed student progress through regular evaluations and feedback sessions.
- Collaborated with colleagues to design interdisciplinary projects fostering teamwork.
- Organized fundraising activities to promote school and raise funds for new items.
Client Service Representative
Indiana WIC Office
Fort Wayne, IN
08.2019 - 01.2023
- Provided exceptional client support, ensuring understanding of WIC program benefits and eligibility requirements.
- Facilitated seamless communication between clients and healthcare providers to optimize service delivery.
- Resolved client inquiries and issues efficiently, enhancing overall satisfaction with services provided.
- Trained new staff on WIC protocols and software systems, promoting adherence to organizational standards.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Customer Service Representative
Menard Inc.
Fort Wayne
06.2012 - 09.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on company policies and customer service protocols.
- Managed customer complaints with empathy, ensuring prompt resolution and satisfaction.
- Streamlined workflow processes to improve response times and enhance service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Board Certification -
Masters of Cosmetology
Fort Wayne, INHigh School Diploma -
North Side High School
Fort Wayne, INSkills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Behavior management
- Parent-teacher communication
- Growth mindset
- Classroom instruction
- Conflict resolution
- Efficient organization
- File organization and management
Timeline
Teacher
Pine Hill Country Day School
01.2023 - Current
Client Service Representative
Indiana WIC Office
08.2019 - 01.2023
Customer Service Representative
Menard Inc.
06.2012 - 09.2015
Board Certification -
Masters of Cosmetology
High School Diploma -
North Side High School