Jasmine Wilhite
Indianapolis
Summary
Accomplished Multi Family Housing State Eligibility Consultant with a proven track record at IHCDA, Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Multi Family Housing State Eligibility Consultant
IHCDA
07.2021 - Current
- Increased accuracy in eligibility determination through thorough analysis of applicant data and verification methods.
- Achieved high levels of satisfaction among tenants by consistently demonstrating empathy, patience, and professionalism during interactions.
- Managed high caseloads efficiently without sacrificing quality or attention to detail in evaluations.
Collections Agent
Premiere Credit of North America
06.2020 - 06.2021
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Customer Support Specialist
ADT Security
03.2019 - 06.2021
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Education
No Degree - Human Services
Indiana Wesleyan University
Marion, IN06-2026
Skills
- Eligibility assessment
- State regulations
- Policy compliance
- Data analysis
- Documentation review
- Customer service
- Problem solving
Timeline
Multi Family Housing State Eligibility Consultant
IHCDA
07.2021 - Current
Collections Agent
Premiere Credit of North America
06.2020 - 06.2021
Customer Support Specialist
ADT Security
03.2019 - 06.2021
No Degree - Human Services
Indiana Wesleyan University
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