Jasmine Wyrick
Merrillville
Summary
Customer Service expert with 8+ years of diverse experience across multiple industries, including financial services, technical support, casino/sportsbook, and customer support. Demonstrates a visionary approach in enhancing customer satisfaction and streamlining processes, leveraging skills in problem-solving, KPI management, and technical support. Committed to fostering secure environments and delivering exceptional service, driving continuous improvement and innovation.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist (Chat & Email)
DraftKings
Las Vegas
10.2022 - 08.2025
- Swiftly resolve complex issues, boosting customer loyalty and satisfaction.
- Enhance support efficiency, significantly reducing response times.
- Collaborate with teams to improve service quality and customer experience.
- Provided prompt and accurate responses to customer inquiries via chat and email.
Loan Processor
Enova International
Chicago
08.2022 - 09.2023
- Reviewed loan files ensuring accuracy and compliance, boosting underwriting efficiency.
- Verified client income and credit, enhancing documentation processes.
- Answered customer inquiries and provided accurate information regarding products and services via phone and email.
- Processed loan applications using proprietary software efficiently and accurately.
Supervisor
24/7 Intouch
Las Vegas
02.2022 - 10.2022
- Led team to refine workflows, boosting efficiency and service delivery.
- Resolved complaints by adapting policies to meet changing needs.
- Coached employees, enhancing performance and skill development.
- Supervised daily operations to ensure efficient workflow and team performance.
- Conducted regular team meetings to communicate updates and address concerns.
Customer Support Specialist
Wynn Sports Interactive
Las Vegas
08.2021 - 02.2022
- Resolved app issues for customers.
- Facilitated casino patron services, increased operational efficiency.
- Providing solutions to customers via chat, email, and phone.
- Enhanced user satisfaction by resolving game issues, and improving service delivery.
Education
High School Diploma - Courses
William A Wirt High School
Gary, IN06.2008
Skills
- Data Entry
- Chat, Email, Phone
- Salesforce
- Zendesk
- Problem solving
- Technical support
- Microsoft Office
- Customer service
- Quality Assurance
Timeline
Customer Support Specialist (Chat & Email)
DraftKings
10.2022 - 08.2025
Loan Processor
Enova International
08.2022 - 09.2023
Supervisor
24/7 Intouch
02.2022 - 10.2022
Customer Support Specialist
Wynn Sports Interactive
08.2021 - 02.2022
High School Diploma - Courses
William A Wirt High School