Jasmyne Somerville
Brownsburg
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Customer Service and Sales.
Overview
15
15
years of professional experience
Work History
Director of Sales and Marketing
Weed Man Lawn Care
10.2024 - Current
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Analyzed sales and marketing data for improved strategies.
- Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge.
- Collaborated with cross-functional departments to optimize product offerings and pricing strategies, increasing overall profitability.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Director of Customer Success
Weed Man Lawn Care
08.2022 - 10.2024
- Provided comprehensive training programs for Customer Success team members, ensuring high-quality service delivery across all touchpoints.
- Developed and maintained long-term client relationships for increased retention and revenue growth.
- Implemented a data-driven approach to continually refine customer success strategies based on client needs and industry trends.
- Served as an escalation point for resolving complex client issues, restoring trust in company products/services when needed.
- Collaborated with sales and marketing teams to create seamless onboarding experiences for new clients.
Director of Sales
Lysse Partners
04.2021 - 07.2022
- Managed development strategies and developed go-to-market plans to capitalize on all revenue opportunities
- Formulated and presented innovative strategies to executive team to build and maintain effective sales targets
monitored sales and customer service calls to verify quality of service from team - Achieved regional sales targets through effective territory management and relationship building with key clients.
- Implemented systems and procedures to increase sales.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
Sales Manager
Lysse Partners
03.2020 - 04.2021
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Curated and attended all corporate and regional trade shows
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Coached and developed sales/customer service team
- Established and cultivated relationships with all new and existing customers
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Inside Sales Representative
Lysse Partners
03.2015 - 03.2020
- Maximized growth through coaching and developing
- Managed client base of 400+ small businesses
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Onboarded and trained all new employees
- Reported to sales manager on profit and loss monthly
- Utilized data and analytics to identify target markets and understand customer needs.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Customer Service Representative
Lysse Partners
04.2013 - 03.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Customized product programs for individual accounts
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Women's Shoe Manager
Von Maur
08.2010 - 04.2013
- Maximized sales through training and development of employees
- Managed stock profit and loss
- Reported to store manager regarding monthly targets
- Performed outbound calls to survey customer satisfaction
Education
Bachelor of Science - Apparel Merchandising
Indiana University Bloomington
Bloomington, INMinor - Minor Business Process Management
Kelly School of Business
Bloomington, INSkills
- Inside Sales
- Sales Management
- Microsoft Office
- Leadership and Development
- Team Recruiting and Onboarding
- Problem Solving
- Territory Management
- Salesforce Software
- Customer service
Languages
Korean
Elementary
Timeline
Director of Sales and Marketing
Weed Man Lawn Care
10.2024 - Current
Director of Customer Success
Weed Man Lawn Care
08.2022 - 10.2024
Director of Sales
Lysse Partners
04.2021 - 07.2022
Sales Manager
Lysse Partners
03.2020 - 04.2021
Inside Sales Representative
Lysse Partners
03.2015 - 03.2020
Customer Service Representative
Lysse Partners
04.2013 - 03.2015
Assistant Women's Shoe Manager
Von Maur
08.2010 - 04.2013
Bachelor of Science - Apparel Merchandising
Indiana University Bloomington
Minor - Minor Business Process Management
Kelly School of Business
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