Seasoned IT professional with a diverse background in IT, hardware and software development, planning, and executing projects. Specializing in the manufacturing and law enforcement markets, I understand quick-paced environments requiring maximum uptime.
Overview
23
23
years of professional experience
Work History
Director of Maintenance
Brickyard Healthcare - Lincoln Hills
09.2024 - Current
Internal IT support wired and wireless network, workstations, VoIP phones, copiers and scanners, servers
Implemented continuous improvement initiatives that have resulted in several thousand dollars of savings per month
Delegate tasks to selected employees in alignment with resource management goals
Prepare and administer the annual maintenance budget, managing expenses effectively and reducing overall facility costs
Life Safety compliance, inspections, and documentation
Build and manage relationships with external contractors and vendors, ensuring quality service and competitive pricing
Planning and managing capital improvement projects from conceptualization through completion, aligning with organizational goals while staying within budget constraints
Improved overall facility efficiency by implementing preventive maintenance programs and streamlining work order processes.
Tracked maintenance activity using TELS software to confirm compliance with industry requirements
Coordinating with corporate home office and other facilities on findings and status of projects
Senior Full Stack Developer
Jasper Engines & Transmissions
10.2022 - 06.2024
Contributed to the development and refinement of the custom, in-house company-wide software suite
Adept at utilizing a wide range of technologies such as C#, ASP.NET, Azure Functions, Blazor, JQuery, Javascript, Bootstrap, HTML5 along with SQL Server for efficient development
DevOps, Agile Scrum
Streamlined testing process through the implementation of Telerik automated UI tests
Adopted Agile methodology for project management, resulting in improved adaptability to changing requirements and more effective resource allocation
Maintaining Active Directory
Senior Software Developer
Arrowhead Engineered Products
03.2021 - 10.2022
Implemented Agile development methodology to develop integration and customization code for cloud-based solutions including PIM, ERP, WMS, as well as custom in-house solutions
Proficient in utilizing Azure Application Insights, SSMS, Event Viewer, C#, and JS
Software Developer & Business Analyst
Kimball International
03.2017 - 03.2021
Streamlined manufacturing processes by developing solutions for robotic and automated machinery
ERP and WMS enhancement
Enhanced performance of SQL queries, procedures, and functions
Developed strong skills in C#, JS, and VB.NET programming
Developed reports using SQL queries to track progress against key performance indicators.
Translated user needs into actionable items that could be addressed by IT teams.
Gathered feedback from end users regarding usability issues related to applications or systems.
Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
Analyzed existing systems and processes to identify areas of improvement.
Evaluated business processes for improvement opportunities through automation or streamlining.
Senior Network Technician
Safety Vision
03.2011 - 03.2017
Design and implementation of NVR camera systems, school bus stop arm camera systems, military and law enforcement body-worn and mobile surveillance systems
Provided comprehensive troubleshooting support for high-priority technical concerns related to military and law enforcement cameras, software, and networks nationwide
Provided round-the-clock support as the primary technical resource for third-tier network and software inquiries
Extracted digital evidence from failing or failed servers and standalone storage systems
Enterprise-level evidence vault development
Developed high-performance networking solutions for mobile video and evidence systems
Developed comprehensive training modules for individuals from various backgrounds including civilians, law enforcement officers, military security forces, and IT personnel
Responsible for creating and maintaining technical documentation for law enforcement products
Demonstrated ability to handle sensitive situations and effectively communicate with the Company, government agencies, and civilian end-users
Software QA Engineer & Deployment Manager
Accutype Medical Services
01.2011 - 03.2011
Designed and implemented customized test strategies for a variety of medical transcribing scenarios
Handled the responsibility of managing virtual machines in test and development networks, effectively distributing workloads among multiple virtual machine host servers and conducting regular maintenance on all machines and servers
Consistently executed comprehensive tests on software updates, releases, and hotfixes to verify reliability and effectiveness
Managed the preparation and dissemination of release documentation for software updates
Software QA Engineer
ICOP Digital, Inc
05.2007 - 01.2011
Designed and tested innovative camera and surveillance systems
Developed software QA tests, procedures, and objectives for enterprise-level evidence retention systems
Executed a variety of tests manually and through automation
Managed the development, implementation, and upkeep of QA test and internal networks incorporating servers alongside various client workstation OS configurations
Enhanced evidence management capabilities for law enforcement and military sectors
Ensured the maintenance, updating, and editing of SQL databases on customer and internal networks
Executed successful network design projects
Effectively handled high-priority cases as delegated by the Director of Technical Support and CEO
Deployed solutions within government vehicle fleet
Demonstrated expertise in building, configuring, repairing, and troubleshooting both Windows servers and Windows-based client workstations
Enhanced communication through effective technical writing
Software Support Specialist
GARMIN International
05.2002 - 05.2007
Delivered seamless support for all GARMIN GPS functionalities
Authored and consolidated FAQ documents alongside the creation of an internal FAQ website utilized by a diverse user base of 200+ employees
Managed user training of advanced usage for over 120 devices and software, ensuring smooth operation and problem-solving
Collaborated with engineering teams during BETA testing to successfully address reported issues, make improvements, and offer valuable recommendations
Participated as a representative of the department in engineering meetings, providing valuable input for the development of new units or software features
Collaborated with specialized teams in providing assistance to government entities when required
Selected to join a team specializing in supporting sensitive and military hardware in the field