Jason Durham

Branch Manager

Tri-Star Pipe & Supply

Angola

12.2002 - 10.2025

Managed daily operations of branch, ensuring smooth workflow and efficiency.
Supervised staff, providing guidance and support in their roles.
Developed and implemented training programs for new employees.
Oversaw inventory management, ensuring stock levels met customer demands.
Coordinated with suppliers to secure quality materials and timely deliveries.
Ensured compliance with safety regulations and company policies.
Fostered strong customer relationships to improve service satisfaction and loyalty.
Managed staff scheduling, hiring and training processes.
Managed and inspired team members to perform to full potential, driving branch profitability.
Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Planned work schedules to maintain adequate staffing levels.
Resolved escalated customer complaints in a timely manner.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Verified cash by balancing cash drawers and maintaining cash count records.
Disciplined employees to encourage compliance with company policies and procedures.
Established and built customer relationships through targeted outreach and initiatives.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Established strong working relationships with external partners such as vendors and suppliers.
Designed sales and service strategies to improve revenue and retention.
Supported outside sales force in servicing and obtaining new business.
Coordinated promotional campaigns for new products or services in order to boost sales revenue.
Analyzed competitors and market trends to facilitate business growth.