Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jason Dyer

Corydon

Summary

Dynamic Store Manager with a proven track record at Kroger, enhancing sales through strategic promotions and exceptional customer service. Skilled in inventory management and team leadership, I successfully boosted store traffic and optimized operational efficiency, fostering a culture of collaboration and continuous improvement.

Overview

2014
2014
years of professional experience

Work History

Store Manager of Operations

Kroger
  • Increased sales by Number% with special displays and promotions.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
  • Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
  • Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
  • Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.

Manager

ALSAC St. Jude Children's Research Hospital
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.

Senior Supervisor

ALSAC St. Jude Children's Research Hospital
  • Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
  • Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
  • Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
  • Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
  • Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
  • Maximized personal competency through continuous professional development.
  • Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
  • Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
  • Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees.
  • Identified underperforming areas and implemented effective process improvements.
  • Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
  • Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
  • Reduced employee turnover rates by fostering a positive work environment and addressing staff concerns promptly.
  • Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
  • Spearheaded efforts to increase cross-departmental collaboration which led to a marked improvement in overall organizational synergy.
  • Championed process improvements in response to identified inefficiencies, resulting in enhanced organizational effectiveness.
  • Led the successful implementation of new software systems, minimizing disruptions during transition periods while maximizing benefits realized postimplementation.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Supervisor

ALSAC St. Jude Children's Research Hospital
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.

Assistant Supervisor

ALSAC St. Jude Children's Research Hospital
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.
  • Assisted in the development of training materials to ensure a consistent learning experience for new hires.
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
  • Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
  • Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
  • Played an integral role in the hiring process by conducting interviews, evaluating candidates'' qualifications, and making informed recommendations based on organizational fit.
  • Led by example, demonstrating strong work ethic and commitment to excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Call Center Representative

ALSAC St. Jude Children's Research Hospital
03.2000 - 06.2013
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Bachelor Of Arts - Communications

Indiana University, Southeast
New Albany, IN
05.2001

Skills

  • Computer skills
  • Performance appraisals
  • Health and safety
  • Employee training
  • Employee scheduling
  • Recruitment and hiring
  • Store maintenance
  • Merchandise planning
  • E-commerce integration
  • Point of sale systems
  • Promotions management
  • Store layout design
  • Friendly and positive
  • Team leadership
  • Work Planning and Prioritization
  • Sales strategies
  • Partnership building
  • Loss prevention procedures
  • Financial operations management
  • Relationship building and management
  • Process improvements
  • Team leadership and coaching
  • Product merchandising
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Store merchandising
  • Team motivation
  • Verbal and written communication
  • Retail inventory management
  • Customer service management
  • Strategic thinker
  • Operational efficiency
  • Customer relations
  • Store operations
  • Goals and performance
  • Team building and leadership
  • Training and mentoring
  • Cash management
  • Store displays
  • Flexible schedule
  • Store opening and closing
  • Leadership development
  • Team building
  • Outstanding communication skills
  • Customer response
  • Team development
  • Operations management
  • Accurate money handling
  • Strategic planning
  • Documentation and reporting
  • Staff management
  • Opening and closing procedures
  • Payroll management
  • Retail merchandise quality standards
  • Staff supervision
  • Recruiting and hiring
  • Inventory control
  • Inventory management
  • Delegating work
  • Bank and safe deposits
  • Accurate cash handling
  • Bank deposit procedures
  • Operations
  • Maximizing profitability
  • Project management
  • Sales professional
  • Performance reviews
  • Program implementation
  • POS systems
  • Policies and procedures
  • Operations oversight
  • Leading staff meetings
  • Risk management
  • Personnel development
  • Sales expertise
  • Shift scheduling
  • Culture development
  • Marketing and promotions
  • Order management
  • Root-cause analysis
  • Supply ordering
  • Advertising and marketing
  • Sales promotions
  • Special events
  • Hourly shift management
  • Inventory oversight
  • Competitor monitoring
  • Sales analysis
  • Employee terminations
  • Database management
  • Talent recruitment
  • Market analysis
  • Supply chain management
  • Budget development
  • Revenue generation
  • Systems and software expertise
  • Vendor management
  • Sales coaching
  • Mathematical aptitude

Accomplishments

Won numerous sales contest

Languages

German

Timeline

Call Center Representative

ALSAC St. Jude Children's Research Hospital
03.2000 - 06.2013

Store Manager of Operations

Kroger

Manager

ALSAC St. Jude Children's Research Hospital

Senior Supervisor

ALSAC St. Jude Children's Research Hospital

Supervisor

ALSAC St. Jude Children's Research Hospital

Assistant Supervisor

ALSAC St. Jude Children's Research Hospital

Bachelor Of Arts - Communications

Indiana University, Southeast

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Jason Dyer