Jason Joanou
Pittsboro
Summary
Dynamic Alarm Service Technician with extensive experience in alarm system installation, technical system diagnostics, and effective troubleshooting. Proven track record in enhancing system functionality and customer satisfaction through proactive problem-solving and expert equipment maintenance. Skilled in control panel programming and customer education, ensuring optimal alarm system performance.
Overview
23
23
years of professional experience
Work History
Alarm Service Technician
ADT Security
Fishers
01.2005 - 04.2025
- Installed and tested alarm systems in residential and commercial settings.
- Analyzed and addressed faults in alarm systems to ensure functionality and prevent recurrence.
- Performed repairs on malfunctioning components of alarm systems.
- Responded promptly to customer inquiries regarding their existing alarm system setup.
- Resolved technical issues related to CCTV systems, including cameras, monitors, and DVRs.
Medical Equipment Technician
Alick's Home Medical Equipment
South Bend
01.2004 - 01.2005
- Trained patients on how to properly operate medical equipment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed routine maintenance and repair.
Alarm Installation Technician
Defender
Chicago
01.2002 - 01.2004
- Installed and tested alarm systems in residential and commercial settings.
- Programmed alarm systems according to customer specifications.
- Engaged customers through effective communication techniques.
Education
Bachelor of Arts - Communications
University of Hawaii At Manoa
Honolulu, HISkills
- Preventive equipment maintenance
- Technical system diagnostics
- Control panel configuration
- Customer education
- Control panel programming
- Effective troubleshooting
- Proficient in diagnostic evaluation
- Equipment setup expertise
- Problem-solving abilities
References
References available upon request.
Timeline
Alarm Service Technician
ADT Security
01.2005 - 04.2025
Medical Equipment Technician
Alick's Home Medical Equipment
01.2004 - 01.2005
Alarm Installation Technician
Defender
01.2002 - 01.2004
Bachelor of Arts - Communications
University of Hawaii At Manoa
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