Jason Jurgenson
Valparaiso
Summary
Management and leadership in a professional setting for 15 plus years, excelling in customer service and team leadership. Strengthened client relationships through effective communication and problem-solving, while optimizing inventory management. Committed to staff training and development, fostering a productive work environment that drives repeat business and enhances operational efficiency.
Overview
28
28
years of professional experience
Work History
Manager
Perma-green of Valparaiso
Valparaiso IN
05.2004 - Current
- Establish and maintain strong relationships with key clients to drive repeat business and referrals.
- Handling customer relations issues, enabling quick resolution, and client satisfaction.
- Build long-lasting client relationships through excellent customer service and consistent followups.
- Provide ongoing training and mentorship for applicators/technicians.
- Oversee daily operations, ensuring adherence to quality standards and operational efficiency.
- Strengthen client relationships through effective communication and problem-solving initiatives.
- Manage and motivate employees to be productive and engaged in work.
- Oversee inventory management, optimizing stock levels, and reducing waste.
- Train personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Repair and maintain ride on spreaders.
- Modify/setup vehicles for production use.
- Promote the equipment we use for day to day operations at expos for the manufacturer. This was a supplement to my actual position.
- Continuing education for state applicator licensing through the Indiana State Chemist
Car Detailer
Peterson Pontiac
Valparaiso IN
07.2001 - 05.2004
- Maintained cleanliness of dealership premises, enhancing overall customer satisfaction.
- Collaborated with team members to optimize vehicle organization in the lot for efficiency.
- Supported sales staff by delivering vehicles promptly for customer test drives.
- Applied wax and polish to enhance vehicle appearance and protect surfaces from environmental damage.
- Inspected vehicles for imperfections, reporting any necessary repairs to management promptly.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Achieved spotless engine bay appearance, degreasing and detailing for enhanced vehicle value.
- Delivered wholesale vehicles to auctions
Oil Change Technician/Night Manager
Oil N Go
Valparaiso, IN
06.1998 - 05.2001
- Conducted oil changes and fluid top-offs efficiently, adhering to safety protocols.
- Inspected vehicles for additional service needs, ensuring customer satisfaction.
- Maintained cleanliness and organization of workspaces and equipment.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Monitored inventory levels of oil products and supplies, reporting shortages timely.
- Kept shop areas neat, clean, and free of safety hazards.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
Education
High School Diploma - General
Valparaiso High School
Valparaiso, IN06-2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Documentation and reporting
- Relationship building
- Sales techniques
- Inventory management
- Attention to detail
- Mathematically inclined
- Extensive knowledge of vehicle and equipment maintenance
Timeline
Manager
Perma-green of Valparaiso
05.2004 - Current
Car Detailer
Peterson Pontiac
07.2001 - 05.2004
Oil Change Technician/Night Manager
Oil N Go
06.1998 - 05.2001
High School Diploma - General
Valparaiso High School