Jason Lee
Monrovia
Summary
Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operation Manager / Contractor Plumber
KC Services
2018.02 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Service Technician
Spartan Service Group
2017.03 - 2018.02
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Reduced water waste for clients by installing eco-friendly fixtures and appliances.
- Enhanced team productivity with effective communication and collaboration during complex projects.
- Increased client retention, providing exceptional customer service through timely project completion.
- Mentored junior plumbers, sharing industry expertise to improve overall team performance.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
Service Technician
Team / Team 360
2015.03 - 2017.03
- Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring Fixtures and appurtenances to peak performance.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Education
High School Diploma -
Northwest High School
IndianapolisPlumbing Technology
Mechanical Skills
Indianapolis, IN08.2013
Skills
- Process Improvement Strategies
- Employee Motivation
- Employee Relations
- Policy and Procedure Implementation
- Project Management
- Staff Management
Certification
- Licensed Contractor Plumber
- Licensed Backflow Technician
Timeline
Operation Manager / Contractor Plumber
KC Services
2018.02 - Current
Service Technician
Spartan Service Group
2017.03 - 2018.02
Service Technician
Team / Team 360
2015.03 - 2017.03
High School Diploma -
Northwest High School
Plumbing Technology
Mechanical Skills
- Licensed Contractor Plumber
- Licensed Backflow Technician
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