Jason Manohardas
Ranipet,India
Summary
Accomplished IT professional with extensive expertise Windows server administration and active directory experience. Demonstrates comprehensive operating systems knowledge across Windows 7, 8, 10, Mac, and Linux (Ubuntu). Skilled in desktop support and Powershell scripting. Committed to effective knowledge transfer and continuous improvement in technology environments.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Expert software development professional with proven skills in project management, coding and testing. Brings [Number] years of experience in building robust, well-performing applications matching specifications and exceeding expectations. Seeks out opportunities to expand skills and improve designs.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Principal Associate -IT
Eurofins IT Solutions
Bengaluru, India
09.2020 - 01.2025
- Provide first level of support to end-users within the agency who have questions regarding Application functionality
- Creating user accounts, security groups, email groups on Active Directory
- Contacting user and troubleshooting there issue as per requirements
- Creating distribution groups and exchange and updating necessary information of the groups on exchange
- Handling chats and doing floor support (helping coworkers who are facing difficulties and guiding them to resolve the issue in easier way or teaching them)
- Maintaining SLA and ASA by queue monitoring
- Assisted the project teams with Docker Installations
- Handling the Could Application registrations.
- Managing user access in AAD as per the roles required for the project
- Mentoring a team of 12 associates and guiding and teaching them the troubleshooting steps and giving feedback
- Following up with the users on next day and troubleshooting the issue and fixing the issue
- Currently covering, L1, L2, L3 support and Part of the Bomgar L2 admin team and managing the Bomgar access for the users in the organization
Systems Engineer
TeamWare Solutions(TCS)
11.2017 - 01.2025
- Providing the intended services and support for the client(PwC)
- Created Docker compose files based on Team requirements
- Created custom containers in Docker toolbox
- Managed configuration through ansible
- Managed user in Google cloud platform through IAM services
- Created Virtual Subnets as per the project team requirements
- Managing the Active Directory(Windows10) and servers hosted in Unix
- Familiar with GIT
- Expertise in managing Sharepoint, Lotus Notes, Google application and SAP systems
- Monitor Service Desk for tickets assigned to the queue and prioritizing on the criticality
- Providing support for cellular devices to manage the work mail and calendar
- Providing end to end support from the installation to deploy of the application
- End to end support for SCCM 2012
- Participating in weekly bridge calls to provide and receive updates on change process
Technical support advisor
HINDUJA GLOBAL SOLUTIONS (HGS)
Bangalore
04.2016 - 07.2017
- Engaged in assisting the B2B users
- Troubleshooting the issues regarding the technical errors of broadband
- Managing the tickets within the provided SLA
- Mentoring the trainees in solving the issue
Education
BE - CSE
RANIPETTAI ENGINEERING COLLEGE
Vellore 01.2011 - 01.2015
DIPLOMA - CSE
Sanjay Memorial Polytechnic
Sagar 01.2010 - 01.2011
SSLC - undefined
Paper Town English School
shimoga 01.2007 - 01.2008
Skills
- Jenkins
- Azure
- Docker
- Grafana
- Prometheus
- Splunk
- Terraform
- Kubernetes
- Python
- Windows 7
- Windows 8
- Windows 10
- Mac
- Linux (Ubuntu)
- Desktop support
- Windows server administration
- Active directory experience
- Operating systems expertise
- SQL
- Powershell
- Knowledge transfer
- Operating systems knowledge
Custom
Malware Detection in Heterogeneous and Mobile Device, The software is intended to detect the malwares as well to check the path of the data travel whether, the path is reliable for data transfer and sink has been utilized here for the data transfer and the sink that Implemented in this project is having utilized in such a way that it is transferable.
Personal Information
- Date of birth: 07/23/92
- Gender: Male
Accomplishments
Awarded as Star Performer in Q3 2023 in our Business Unit
Timeline
Principal Associate -IT
Eurofins IT Solutions
09.2020 - 01.2025
Systems Engineer
TeamWare Solutions(TCS)
11.2017 - 01.2025
Technical support advisor
HINDUJA GLOBAL SOLUTIONS (HGS)
04.2016 - 07.2017
BE - CSE
RANIPETTAI ENGINEERING COLLEGE
01.2011 - 01.2015
DIPLOMA - CSE
Sanjay Memorial Polytechnic
01.2010 - 01.2011
SSLC - undefined
Paper Town English School
01.2007 - 01.2008
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