JASON MATTHEWS
Dale
Summary
Currently reside in Cape Coral, FL. Will be moving to Dale, IN within 30 days of hire.
Versatile professional with expertise in technical troubleshooting, customer service, and project management. Skilled in diagnostic testing and repair, fostering strong customer relationships, and providing logistical support. Eager to leverage technical and problem-solving skills as a Service Technician, Sales, and Logistical Support specialist to enhance operational efficiency. Driven individual with background in the engineering and technology industry. Skilled in troubleshooting, problem-solving, and customer service. Adept in understanding and interpreting technical and operational manuals. Proven ability to work independently and collaboratively. Focused professional with experience in customer service, maintenance scheduling, and documentation. Frequently praised as efficient by peers, I can be relied upon to help your team achieve its goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2027
2027
years of professional experience
Work History
Field Service Technician
NORRIS FURNITURE / SEVERGN FORT MYERS LLC
Fort Myers, FL
04.2023 - Current
- Provided technical support to colleagues and clients in the field via phone or email.
- Performed maintenance, troubleshooting, and information to resolve related issues.
- Attended training classes to stay current on new and existing services.
- Read and understood procedures and diagrams to perform service and testing.
- Built and maintained customer relationships by understanding operations and instilling confidence.
- Disassembled products in order to diagnose faults and replace defective components accordingly.
- Resolved customer issues quickly remotely or on-site.
- Successfully managed a variety of projects and tasks simultaneously with attention to detail and accuracy.
- Created repair and maintenance reports for customers, documenting all repairs and services provided.
- Utilized advanced technical skills to diagnose and resolve customer issues, resulting in increased customer satisfaction.
Production Manager
TUNASKIN AQUATIC APPAREL
Bonita Springs, FL
01.2021 - 03.2023
- Managed a team of 12+ employees in the production department.
- Trained staff on safety procedures, quality standards, and equipment operation.
- Monitored inventory levels and maintained accurate records of stock.
- Monitored plan and incoming work, re-prioritizing to meet changing priorities and deadlines.
- Oversaw optimum daily operations, exceeding customer expectations.
- Maintained production records, coordinating receipt and delivery of goods and materials.
- Investigated customer complaints related to production issues and developed corrective actions plans as needed.
- Developed innovative solutions to complex problems encountered during daily operations.
- Tracked and enforced quality control standards.
- Coached and motivated team members by providing appropriate training and growth opportunities.
- Enforced safety regulations to promote accident-free workplace.
- Assisted in the development of new products from concept through launch into full-scale manufacturing.
- Scheduled and coordinated the delivery of materials to production lines.
- Increased production and assets capacity, minimizing costs and maintaining quality standards.
- Prioritized projects and available resources, completing work on time and within budget.
- Conducted regular meetings with key personnel to review progress on goals set forth by executive management team.
- Managed operations and coordinated logistical processes, driving quality of goods produced.
- Re-prioritized work and plans to meet changing deadlines and priorities.
- Led and measured daily processes, promoting excellent order fulfillment and production.
- Created and maintained detailed production reports.
- Resolved conflicts between departments or personnel within the organization as required.
- Utilized Lean Manufacturing principles to maximize efficiency and reduce costs.
- Coordinated with vendors to ensure timely delivery of materials and supplies.
- Analyzed data to identify areas for improvement in productivity and quality control.
- Hired, train, evaluate, and discharge staff and resolved personnel grievances.
- Prepared and maintained production reports and personnel records.
- Made decisions concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations, and time constraints.
- Supervised subordinate employees.
- Developed and enforced procedures for normal operation of manufacturing systems.
- Coordinated or recommended procedures for facility or equipment maintenance or modification, including replacement of machines.
- Negotiated materials prices with suppliers.
- Conferred with technical and administrative staff to resolve production and processing problems.
- Conferred with research and support staff to develop new products and processes.
- Implemented operational and emergency procedures.
Clinical Director
MEN'S HEALTH LTD.
Naples, FL
03.2020 - 08.2021
- Conducted regular performance reviews and provided feedback on job performance.
- Assisted in developing policies and procedures related to clinical practices in order to maintain safety standards.
- Identified opportunities for cost savings within the department without compromising service quality or safety standards.
- Resolved conflicts between physicians, nurses, allied health professionals, administrators, and other stakeholders professionally.
- Adhered to HIPAA regulations when handling confidential information regarding patient health records.
- Implemented strategies to improve operational efficiency through workflow optimization initiatives.
- Utilized strong organizational skills to manage a large caseload of complex cases.
- Maintained a professional demeanor while interacting with patients, families, and healthcare providers.
- Created and maintained collaborative relationships with multidisciplinary teams to promote patient-centered care.
- Developed and implemented clinical protocols to ensure high quality care for all patients.
- Facilitated weekly meetings with medical staff to discuss patient progress and treatment plans.
- Collaborated closely with other departments to ensure that all services were coordinated effectively.
- Reviewed medical charts for accuracy and completeness prior to submission for billing purposes.
- Provided leadership, mentoring, training, and coaching for new staff members.
- Evaluated the effectiveness of treatments by monitoring changes in patient condition over time.
- Interpreted laboratory results accurately and communicated them effectively to physicians.
- Established work schedules and assignments for staff, accorded to workload, space, and equipment availability.
- Evaluated current processes related to healthcare delivery systems, suggesting changes that could enhance effectiveness or reduce costs.
- Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations.
- Conducted recruitment, hiring, and training of personnel.
- Supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
- Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports.
- Developed and implemented organizational policies and procedures for facility and medical unit.
- Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
- Administered fiscal operations, including accounting, planning budgets, authorizing expenditures, and establishing rates for services.
Homewatch Inspector
HOMEWATCH SERVICES ETC.
Bonita Springs, FL
01.2019 - 01.2020
- Inspected customer residences according to company standards and special requests set forth by customers.
- Documented recurrent issues and worked with contractors to prevent re-occurrence
- Completed inspections of current construction, refurbishment, and repair projects
- Made and submitted reports detailing findings and any actions taken
- Developed and maintained courteous, professional, and effective working relationships
- Successfully maintained company vehicle and operated safely
- Actively listened to customer's requests, confirming full understanding before addressing concerns
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Maintained excellent attendance record by consistently arriving to work on time
- Completed reports, recognizing discrepancies and promptly addressing for resolution
Independent Business Owner
DESIGN CORE LLC
Bonita Springs, FL
09.2017 - 01.2020
- Consulted with customers to access needs and propose optimal solutions
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Kept operating expenses low with good business controls.
- Drafted a business plan that outlined company goals and objectives.
- Defined strategic plans and kept business on track to meet objectives.
- Maintained up-to-date records of business transactions using accounting software such as QuickBooks.
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
Infantry Fire Team Leader
United States Army National Guard
Miami, FL
2009 - 2018
- Led tactical operations and coordinated team movements in high-pressure environments.
- Trained and mentored junior soldiers on weapon systems and combat tactics.
- Developed mission plans ensuring effective communication and execution of objectives.
- Conducted reconnaissance missions, gathering intelligence to inform strategic decisions.
- Implemented safety protocols enhancing operational readiness and minimizing risks.
- Facilitated after-action reviews, fostering a culture of continuous learning and adaptation.
- Analyzed performance data to identify areas for improvement within the team dynamics.
- Led fire teams, both mounted and dismounted, in foreign campaigns and training exercises.
- Received multiple achievement awards for mission success in combat areas.
Upholstery Specialist/ Quality Assurance/Product Designer
Best Chairs Inc.
Ferdinand, IN
1998 - 2009
- Advanced from upholstery specialist to inspection lead, ensuring defect- free products through rigorous checks.
- Served as quality lab facilitator assisting the coordination of various tests, documenting results, and maintaining accurate records.
- Promoted to R&D Designer, contributing to product development and team collaboration.
Education
General Studies
Florida Southwestern State
Fort Myers, FloridaSkills
- Preventive Maintenance
- Diagnostic testing
- Technical troubleshooting
- Customer service
- Power tools
- Positive attitude
- Quality assurance
- MS office
- Courteous and professional
- Equipment Repair
- Technical analysis
- Technical writing
- Work orders
- Training and mentoring
- Technical support
- Vehicle maintenance
- Project management
- Feedback
- Verbal and written communication
- Preventative maintenance
- Problem-solving abilities
- Adaptability and flexibility
- Accountability and work ethic
- Field repairs
- Repair and installation
- Work order management
- Mechanical aptitude
- Problem-solving
- Troubleshooting and repair
- Equipment inspection
- Teamwork and coordination
- Service quality
- Timely reports completion
- Valid Driver's license
- Inventory management
- Relationship building
- Schematic interpretation
- Device installation
- Customer training
- Team supervision
- Customer consulting
- Teamwork and collaboration
- Customer relations
- Reliability
- Organizational skills
- Multitasking
- Attention to detail
- Equipment installation
- New hire processing
- Resolving discrepancies
- Workflow coordination
- Reporting abilities
- Year-end procedures
- Confidentiality
- Recordkeeping skills
- Report writing
- Conflict resolution
Timeline
Field Service Technician
NORRIS FURNITURE / SEVERGN FORT MYERS LLC
04.2023 - Current
Production Manager
TUNASKIN AQUATIC APPAREL
01.2021 - 03.2023
Clinical Director
MEN'S HEALTH LTD.
03.2020 - 08.2021
Homewatch Inspector
HOMEWATCH SERVICES ETC.
01.2019 - 01.2020
Independent Business Owner
DESIGN CORE LLC
09.2017 - 01.2020
Infantry Fire Team Leader
United States Army National Guard
2009 - 2018
Upholstery Specialist/ Quality Assurance/Product Designer
Best Chairs Inc.
1998 - 2009
General Studies
Florida Southwestern State
Military
- Infantry Fire Team Leader / Reconnaissance Scout / Tactical Site Exploitation Team Leader / Counter IED Specialist / Quick Response Force (QRF) Team Leader
- 02/2009 - 02/2018
- United States Army / Army National Guard
- Led fire teams, both mounted and dismounted, in foreign campaigns and during battle drills and exercises
- Trained and led teams in emergency situations
- Led small-team reconnaissance operations and reported axis movements to command
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy
- Received multiple achievement awards for mission success in combat areas
- Briefed command on readiness, equipment status, and enemy status on a regular basis to enable sound decision making