Jason Schober
Fishers
Summary
Results-driven Floor Supervisor with a strong background in customer complaint resolution, staff training, and operational compliance. Proven ability to enhance guest experiences and optimize team performance. Dynamic Floor Supervisor skilled in effective communication and team management. Experienced in training and mentoring staff to deliver exceptional service, while ensuring compliance with safety and gaming regulations. Committed to fostering a collaborative work environment. Proficient in supervising daily operations and enhancing guest satisfaction through timely complaint resolution. Adept at inventory management and staff performance evaluation, driving operational efficiency and team success.
Overview
15
15
years of professional experience
Work History
Floor Supervisor
Harrah's Hoosier Park Racing & Casino
Anderson
10.2019 - Current
- Supervised daily operations ensuring compliance with safety and gaming regulations.
- Trained and mentored staff on customer service and operational procedures.
- Monitored gaming areas for adherence to company policies and guest satisfaction.
- Assisted with inventory management of supplies and equipment for smooth operations.
- Resolved customer complaints promptly to enhance guest experience at the casino.
- Collaborated with management on staff performance evaluations and training programs.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Performed daily opening and closing procedures according to established guidelines.
- Managed cash register operations including deposits, withdrawals, transfers.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Processed customer payments accurately and efficiently.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Monitored performance of team members to develop optimization plans.
- Trained and coached new employees according to new hire procedures and proven sales strategies.
- Prepared and led staff training and instruction.
Bartender
Texas Roadhouse
Carmel
05.2018 - 10.2019
- Mixed cocktails and served beverages to enhance guest experiences.
- Maintained bar cleanliness and organized supplies for efficient service.
- Assisted in training new bartenders on drink preparation techniques.
- Recommended drink specials based on seasonal ingredients and customer preferences.
- Handled cash transactions and processed payments accurately at the bar.
- Engaged with guests to build relationships and encourage repeat visits.
- Monitored inventory levels and communicated needs to management effectively.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Trained new bartenders on drink preparation and upselling techniques.
Supervisor
Red Robin
Carmel
07.2016 - 04.2018
- Supervised daily operations ensuring team compliance with safety protocols.
- Coordinated staff schedules to optimize workflow and resource allocation.
- Trained new employees on operational procedures and company policies.
- Monitored inventory levels and managed supply orders effectively.
- Implemented quality control measures to maintain product standards.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Collaborated with management to develop process improvement initiatives.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
Server
Eddie Merlot’s
Indianapolis
01.2011 - 03.2016
- Provided exceptional customer service to enhance dining experience.
- Managed tables and coordinated with kitchen staff for efficient service.
- Assisted guests with menu selections and wine pairings.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments accurately and handled cash transactions responsibly.
- Trained new servers on restaurant policies and service standards.
- Handled guest complaints promptly to ensure satisfaction.
- Collaborated with team members to streamline service operations effectively.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
High School Diploma -
Fishers High School
Fishers11-2012
Skills
- Inventory management
- Cash register operations
- Staff training
- Operational procedures
- Customer complaint resolution
- Team management
- Performance evaluation
- Customer relationship management
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Delegation strategies
- Workplace organization
- Customer engagement strategies
- Customer satisfaction
- Employee development
- Team supervision
- Team leadership
- Staff coaching
- Performance coaching
- Customer relations
- Employee training
- Staff scheduling
- Multitasking Abilities
Affiliations
- Playing Basketball
- Video Games
- Spending time with Family and Friends
Timeline
Floor Supervisor
Harrah's Hoosier Park Racing & Casino
10.2019 - Current
Bartender
Texas Roadhouse
05.2018 - 10.2019
Supervisor
Red Robin
07.2016 - 04.2018
Server
Eddie Merlot’s
01.2011 - 03.2016
High School Diploma -
Fishers High School
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