Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Shaw

Beech Grove

Summary

Proven Account Manager with a track record of enhancing customer satisfaction and retention at RNR Tire Express. Expert in account oversight and client relations, I've successfully negotiated contracts and resolved issues, boosting client retention. Skilled in both strategic planning and teamwork, my approach has consistently fostered positive, long-term customer relationships.

Developed skills in logistics management and team coordination in fast-paced environment. Expertise in communication and problem-solving, driving operational efficiency and team performance. Seeking to transition into new field leveraging these transferable skills.

Offering strong organizational and leadership skills, eager to learn and develop in dynamic environment. Brings solid understanding of logistics principles and ability to quickly acquire new information and techniques. Ready to use and develop communication and problem-solving skills in Desired Position role.

Overview

20
20
years of professional experience

Work History

Maintenance

Country View Estates
08.2021 - Current
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
  • Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Account Manager

RNR Tire Express
10.2020 - 08.2021
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Driver Manager

Ricks Towing
03.2005 - 12.2019
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
  • Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Education

Walnut Ridge
Columbus, OH
06.2004

Skills

  • Keyboard maintenance
  • Yard maintenance
  • Accounting maintenance
  • Turnout maintenance
  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Strategic planning
  • Customer relationships
  • Goal oriented
  • Account oversight
  • Issue resolution
  • Order management
  • Schedule management
  • Order processing

Timeline

Maintenance

Country View Estates
08.2021 - Current

Account Manager

RNR Tire Express
10.2020 - 08.2021

Driver Manager

Ricks Towing
03.2005 - 12.2019

Walnut Ridge
Jason Shaw