Jason Jacob Masih
Delhi
Summary
Dynamic security operations leader with extensive experience at G4S, excelling in crisis response and incident management. Proven track record in enhancing organizational resilience through effective training programs and advanced CCTV surveillance. Adept at fostering team collaboration while implementing robust access management protocols to mitigate risks and ensure safety across multiple sites.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Command Centre
G4S for Google
Gurgaon
09.2025 - Current
- Overall looking centralized SSC operations & Physical Operations for Gurgaon, Delhi & Mumbai.
- Developing strategy for the Command Center, Physical Operations, putting Crisis Management Plan and BCP.
- Dealing with local law enforcement.
- Handling external & Internal events.
- Formulate security threat and Risk Assessment, direct all investigations related to theft, fraud etc. at premises.
- Organize, oversee all security operations to ensure all security protocols, client requirements, policies, procedures and standards are adhered to.
- Performed security vulnerability assessments of operations and facility based upon corporate requirements and industry best practices.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Managing operational risk, both effectively & efficiently by implementing a predetermined and standardized set of procedures like lost & found, risk analysis, traffic plan, crowd control, hazards report & implement security measures for different threat level by using different types of software systems (C-cure, Risk-360, Guts ticket system. MOMA).
- Responsible for access control systems, alarm & cctv monitoring, Investigation of alarm, health check up of security tools.
- Establishing partnerships with other site Physical Security Specialists and external clients on security and safety-related aspects.
- Responsible for emergency calls pertaining to fire, Accident, staff complaints & thefts with preventive & timely action by investigating the case.
- To conduct & coordinate in arranging the mock drill & emergency practices.
- Promoting a culture of security awareness among employees through training and communication.
- Expertise in handling modern security installations like DFMD, HHMD, FLS, CCTV surveillance, Access control & Alarm monitoring station.
- Security Command Centre (Embedded Role of G4S w.e.f 15.09.2025) Gurgaon.
Corporate Security Specialist
Fidelity International FTE Sept 2018 to Feb 2024
Gurgaon
09.2018 - 09.2025
- Lead and supervise a team of security operators during assigned shifts, ensuring efficient and effective performance.
- Monitor real-time security alerts, incidents, and emergencies across pan India facilities, and initiate appropriate responses.
- Coordinate with various security teams, including on-site personnel, law enforcement agencies, and third-party vendors to manage security incidents and escalations.
- Maintain situational awareness by reviewing security reports, analyzing trends, and providing timely updates to management.
- Support the Head of Security Command center in achieving the organizational and departmental goals.
- Collaborate with cross-functional teams to develop and implement security protocols, procedures, and training programs.
- Develop and implement robust travel safety protocols and guidelines, ensuring the well-being of personnel during business travel.
- Establish and maintain relationships with external partners to enhance the organization's incident response capabilities.
- Utilize advanced security technology, including CCTV, access control systems, and incident management software, to enhance operational efficiency.
- Provide guidance and support in complex security situations, making quick and informed decisions to mitigate risks.
- Conduct regular shift briefings and debriefings to ensure smooth transition of responsibilities between shifts.
- Pan India incident management, corporate notification, and escalations for major incidents.
Site Security Lead
G4S For IBM
Noida
03.2017 - 09.2018
- Leading Noida Security Command Centre Operations.
- Rendering first responder services to all emergencies and incidents. These include but are not limited to medical emergencies, fire emergencies, unauthorized entry, facility evacuations, and unlawful acts.
- Preparing written reports of incidents. Using various computer applications to document safety hazards and report incidents and communicate with supervisors and Access Company sponsored Intranet reference sites.
- Conducting risk analyses, vulnerability assessments and physical security surveys and making recommendations based on results of findings.
- Vendor Compliance and Incident Management.
- Assuring the facilities and restricted areas are properly secured. Implementing security and safety measures in accordance with policy, procedures, and training.
- Providing regular briefing and training to all the vendor security staff at the site.
- Looking after Transport Security to ensure safe and secure pick-up & drop of employees.
- Providing a point of contact for Human Resources for immediate terminations, weekly termination listings and other exception issues.
- Using various manual and automated equipment, such as fire extinguishers, first aid supplies & data entry devices.
- Assisting with the coordination of badging and access control.
- Performing specialized additional duties relating to controlling computer systems, facility access, security awareness, Floor Warden training, incident management, and other project related work.
- Maintaining all the material, visitor, vendor & related data accurate all the time.
- Monitoring and auditing fire & safety compliance for IBM pan India.
Assignment Manager
SIS for American Express
Gurgaon
11.2014 - 02.2017
- Implementation of efficient access control system of visitors, vehicle & material through strict and stringent single point entry.
- Investigation of theft, pilferages & various other trivial or major incidents.
- Developing and streamlining of vigilance network. Collecting & collating useful vigilance information which may jeopardize the security norms.
- Responsible for training of security personnel on security systems and procedures (Conducting In-house training for security personnel).
- Liaison with Police and other Govt. and Statutory bodies.
- Recruitment of security personnel for operations.
- Audit of material, Monitoring & controlling contract employees.
- Dealing with contractors, ensuring contractual compliance & performance assessment.
- Conducting periodical mock drills pertaining to company standards.
- Well versed in monitoring CCTV and analyzing the event accordingly with regard to illegal intrusion & non-adherence to the SOP.
- Ensuring safety standards are maintained at all levels of work.
- Looking after Transport Security to ensure safe and secure pick-up & drop of employees.
- Facilitate & assist the paramedical team for evacuation & providing transit medical assistance.
- Training ERT team and all hierarchy of employees to ensure that there is a high level of confidence within the team through regular practice and simulation drills.
Assignment Manager
24 Secure for Genpact
Gurgaon
02.2012 - 10.2014
- Leading Security Command Centre Operations.
- Regular meeting with Business leaders /Stakeholders to understand the risk associated with business and thereafter strategizing mitigation plans.
- Review revise and update Security Procedures as deemed necessary.
- Preliminary Investigations on theft, pilferage and incidents involving breach in security policies.
- Ensuring that all Accidents and Incidents are logged on a real time basis, sequentially and chronologically and initiating necessary actions as deemed fit in accordance with the SOP and company’s policy.
- Supervising daily processing and distribution of security reports to management.
Asst. Ops Manager
Checkmate Service
Noida
03.2011 - 01.2012
- Handling administration related functions and implementing operating policies & guidelines to ensure smooth execution of day-to-day operations.
- Developing, managing, and monitoring the performance of multi-skilled work force and ensuring smooth implementation of HR policies for manpower planning, recruitment, selection, induction, orientation and development.
- Handling the PAN India Key Accounts i.e., Aegis, Wipro, Airtel, Adecco, etc.
- Arranging the firefighting training schedules for security personals on monthly basis at multiple client locations.
- To deal with the Govt. Authorities to success the events.
- Verifying the Attendance sheets collected by Area/Field officers. Coordinate with clients for timely payments.
Assignment Manager
G4S for Genpact
Jaipur
08.2009 - 02.2011
- Leading Security Command Centre Operations.
- Regular meeting with Business leaders /Stakeholders to understand the risk associated with business and thereafter strategizing mitigation plans.
- Review revise and update Security Procedures as deemed necessary.
- Preliminary Investigations on theft, pilferage and incidents involving breach in security policies.
- Ensuring that all Accidents and Incidents are logged on a real time basis, sequentially and chronologically and initiating necessary actions as deemed fit in accordance with the SOP and company’s policy.
- Supervising daily processing and distribution of security reports to management.
- Training ERT team and all hierarchy of employees to ensure that there is a high level of confidence within the team through regular practice and simulation drills.
Education
B. Com - Graduate
R.B.S College
AgraISO27001-2013 - Lead Implementer
ICGB - Lean six sigma green belt: PPDCA
Skills
- Security operations management
- Crisis response
- Vendor and contractor oversight
- Incident response
- Travel safety
- Access management
- Government and police liaison
- CCTV surveillance
- Budget management
- Geopolitical assessment
- Organizational resilience
- Process improvement
- Executive protection services
- Team collaboration
- Training and development programs
- Alarm monitoring systems
- Effective communication
Career Trajectory
- Fidelity International, Lead and supervise a team of security operators, Monitor real-time security alerts, incidents, and emergencies across pan India facilities., Coordinate with various security teams, including on-site personnel, law enforcement agencies, and third-party vendors., Maintain situational awareness by reviewing security reports, analyzing trends, and providing timely updates to management., Support the Head of Security Command center in achieving the organizational and departmental goals., Collaborate with cross-functional teams to develop and implement security protocols, procedures, and training programs., Develop and implement robust travel safety protocols and guidelines., Establish and maintain relationships with external partners.
- IBM, 03/01/17, 09/30/18, Site Security Lead Noida (G4S), Leading Noida Security Command Centre Operations., Rendering first responder services to all emergencies and incidents., Preparing written reports of incidents., Conducting risk analyses, vulnerability assessments and physical security surveys., Vendor Compliance and Incident Management., Providing regular briefing and training to all the vendor security staff at the site.
- American Express, 11/01/14, 02/28/17, Assignment manager Gurgaon (SIS), Implementation of efficient access control system., Investigation of theft, pilferages & various other incidents., Responsible for training of security personnel on security systems and procedures., Liaison with Police and other Govt. and Statutory bodies., Conducting periodical mock drills.
- Genpact, 02/01/12, 10/31/14, Assignment Manager Gurgaon (24 Secure), Leading Security Command Centre Operations., Review revise and update Security Procedures., Preliminary Investigations on theft, pilferage and incidents., Supervising daily processing and distribution of security reports.
- Checkmate Service, 03/01/11, 01/31/12, Asst.Ops Manager Noida, Handling administration related functions., Developing, managing, and monitoring the performance of multi-skilled work force., Arranging the firefighting training schedules for security personals.
- Genpact, 08/01/09, 02/28/11, Assignment Manager Jaipur (G4S), Leading Security Command Centre Operations., Regular meeting with Business leaders /Stakeholders., Training ERT team and all hierarchy of employees.
Languages
- English
- Hindi
Professional Synopsis
Google, Security Command Centre (Embedded Role of G4S), 09/15/25, Gurgaon, 15+ years, Security Operations Centre, Crisis Management, Contractor/Vendor Management, Incident Management, Travel Security, Access Control, Govt./Police Liaison, CCTV monitoring & Surveillance, Budget Planning, Geopolitical Analysis, Resilience, Business Process Improvement, Executive Protection, Team Collaboration, Training and Development, Alarm monitoring, Communication, Overall looking centralized SSC operations & Physical Operations for Gurgaon, Delhi & Mumbai., Developing strategy for the Command Center, Physical Operations, putting Crisis Management Plan and BCP., Dealing with local law enforcement., Handling external & Internal events., Formulate security threat and Risk Assessment, direct all investigations related to theft, fraud etc. at premises., Organize, oversee all security operations to ensure all security protocols, client requirements, policies, procedures and standards are adhered to., Performed security vulnerability assessments of operations and facility based upon corporate requirements and industry best practices., Periodically reviewed existing policies and procedures and made recommendations to improve security., Managing operational risk, both effectively & efficiently by implementing a predetermined and standardized set of procedures., Responsible for access control systems, alarm & CCTV monitoring, Investigation of alarm, health check up of security tools., Establishing partnerships with other site Physical Security Specialists and external clients on security and safety-related aspects., Responsible for emergency calls pertaining to fire, Accident, staff complaints & thefts with preventive & timely action by investigating the case., To conduct & coordinate in arranging the mock drill & emergency practices., Promoting a culture of security awareness among employees through training and communication., Expertise in handling modern security installations.
Personal Information
Location Preference: Delhi NCR
Certification
Command centre Certification from Mitkat.
Timeline
Security Command Centre
G4S for Google
09.2025 - Current
Corporate Security Specialist
Fidelity International FTE Sept 2018 to Feb 2024
09.2018 - 09.2025
Site Security Lead
G4S For IBM
03.2017 - 09.2018
Assignment Manager
SIS for American Express
11.2014 - 02.2017
Assignment Manager
24 Secure for Genpact
02.2012 - 10.2014
Asst. Ops Manager
Checkmate Service
03.2011 - 01.2012
Assignment Manager
G4S for Genpact
08.2009 - 02.2011
B. Com - Graduate
R.B.S College