JASON MENDONCA

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Escalated critical customer issues to supervisor immediately
• Handle escalation on call & Team escalation on mails in absence of the Team leader
• Provided Primary support to customers with regards to service related issues
• Maintained Customer satisfaction with forward thinking strategies focused on addressing
• Offered advice & Assistance to customer , paying attention to special needs or wants
• Handled customer inquiries and suggestions courteously & professionally
• Processed customer service orders promptly to increase customer satisfaction
• Provided excellent customer care by responding to request, assisting with Products selection and handling Ordering Functions.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
• Clarified customer issues and determined root cause of problems to service complaints.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Processed customer service orders promptly to increase customer satisfaction.
• Answered inbound calls, chats and emails to facilitate customer service.

• Handling customer queries and guiding them for the different products per their requirements
• Handled customer flow and increased brand awareness
• Handled Visual Merchandising for the department
• Coordinated staff volunteers to supervise events and facilitate scheduled activities.
• Managed Inventory of stock for my department
• Did LSP for better view for Market Penetration and increasing cycling growth of my family
• Handled Intermodal & Road bicycle
• Created Cycling Community and created cycling enthusiastic with interesting community rides and workshop
• Ensured safety protocols were adhered to at all times during events or practices.

My Initiative :

• Started Kids & Adult cycling classes , so that they could experience our brand bikes creating first in class experience for better visibility of brand
• Created cycle Experience zone where any one could come and try out our bicycle in any range by giving minimum documentation for the same