Jasper Samson Prakash

Connect & Engagement

Connected with the associates on a timely basis with the help of a structured TM connect plan spanning one on one connects, New joiners meet, Skip level meetings, Fun on the Floor activities, Town halls, coffee with Leader, brown bag sessions, WE sessions and Focused group discussions.

Employee Relations

Hands on experience in handling an investigation, employee disciplinary issues and compliance. Managed centrally the fresher management program under the banner ELT Springboard which consisted of TM connect at Academy, orientation , face to face connect with a BU leader etc. Provided solutions to employees on various HR related procedures like promotion, salary revision, year end appraisal, incentives, career prospects, immigration, job rotation.

Performance Management

Worked on the year end appraisal cycle, liaised between the BU and center of excellence team and presented the ratings. Program managed the entire PIP process across location in addition to handling PIP for respective BU. Supported the BU with yearly promotion process.

Compliance

Handled various misconduct and security breach investigations including POSH. Prepared investigation reports, show cause notice, charge-sheet and termination letter.

Training & Development

Establish and administer a formal training program for the professional development of new hires.

Ensuring the training programs are delivered in a timely and effective manner. Coordinate, assess and communicate findings on employee development to internal stakeholders. Develop and implement additional training modules as required to increase potential productivity from staff.

Stakeholder Management

Develop and maintain a strong channel of communication with internal stakeholders by updating them on the status of training programs for new hires. Update and send reports to internal stakeholders so that there is transparency and room for improving programs.

Learning and Development

Ensured that the resources have a designated role and role development plan in place to meet their aspiration in the future. Recommended and enabled job rotations wherever required.

Recruitment

Helped the TA team by being a member of the HR interview panel during campus drives.

• Sole interface with a major client managing all aspects of Accounts receivable for a key client.
• Managed work order accuracy, generated invoices, resolved claims issues and updated all data
• Established relationships with customers
• Successfully reduced the aging of accounts receivable with our largest customer by focusing on the root cause of rejected claims
• Developed an excellent working knowledge of denial codes, reasons for rejected claims & refund related issues by interfacing directly with one of the largest accounts

• On call troubleshooting for technical and computer issues.
• Rendering technical troubleshooting for Microsoft S/W MSN & handling the installation of the software.
• Working with different Microsoft email clients & aiming to achieve team targets by achieving self-targets.
• Identification of continuous process improvement/ innovation.
• Core activity on handling escalations and ensure personal follow-ups and case closures.
• Systematic checks and backend checks for the all Value Added services.

• Taking Care of all the complaints raised at frontline.
• Resolving loopholes within the process with the help of various other department like IT, Marketing & Corporate.
• Handling customer’s queries/ disputes & ensuring maximum customer satisfaction level.
• Handled projects AT&T (US) and BT (UK)